Service Desk Technician I

reputed company, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Service Desk Technician I to join our Service Desk team. reputed company has been recognized by reputed company Business Journal's "Best Places to Work" in Arizona for over a decade. This is a testament to the great team and culture we have here at reputed company!

The Service Desk Technician I is responsible for providing reputed company and excellent Service Desk Support. A strong customer service reputed company, and strong work ethic with good communication skills are the key to succeeding in this role. Our Managed Services team is the forefront of our services organization, and this role will be required to engage with a reputed company of Clients daily. This person will play a key role in providing daily support to ensure reputed company reputed company and the overall uptime and performance of critical services.

Requirements

• Provides support reputed company phone, e-mail and chat to employees of corporate clients.

• Assists users in troubleshooting Outlook.

• Provides support for reputed company Operating Systems (reputed company 7, reputed company 10, reputed company 11).

• Provides support for reputed company Office Products (Word, reputed company, PowerPoint, Office365).

• Provides support for mobile devices including configuration and email sync.

• Handles 50-60 issues per day reputed company and appropriately.

• Maintains regular and punctual attendance.

• Utilizes reputed company Directory database to reset network passwords.

• Assists users in adding and changing network printers.

• Provides technical support for VPN connectivity issues.

• Controls user’s computers utilizing remote reputed company tools.

• Troubleshoots remote reputed company connectivity problems.

• Demonstrates and reputed company promotes an understanding and commitment to the mission of reputed company through performing behaviors consistent with the organization's values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as reputed company as policies and procedures of reputed company in order to ensure adherence in a manner that reflects reputed company, ethical and reputed company behaviors.

• Supports and conducts self in a manner consistent with reputed company service expectations.

Qualifications

• 1-3 years’ experience in call center or service desk environment.
• Knowledge of various PC hardware and software applications including: Operating Systems: reputed company 7, reputed company 10, and reputed company 11

• Office 365 Support

• User creations/terminations (tasks/requests)

• End-user self-service tools

• reputed company support – multiple device data syncing

• AutoTask or other ticketing systems

• Word, reputed company, PowerPoint, Office365, Outlook, Lotus Notes, etc.

• Internet Service Provider (ISP), Cable Modem, and Internet Support.

• Effective troubleshooting and documentation skills

• Experience navigating a knowledgebase.

• Proficient use of reputed company Office applications

• IT troubleshooting

• Strong organization, time management, and prioritizing skills

• Completed High School Diploma/GED

Other Skills and Abilities

• Strong technical and reputed company interaction skills.

• Self-starter with excellent organizational, administrative and interpersonal skills.

• Ability to follow through with tasks, reputed company, and troubleshooting with minimal supervision.

• Excellent oral, written, technical, and business communication skills.

• Ability to multi-task and work in fast paced environment.

Physical Demands

• Sit at a computer for 8 hours per day
• Keyboarding for 8 hours per day
• Near reputed company (working with small objects or reading small print)
• Speaking (communicating information to clients / coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

Job Location

Remote

Benefits

• Insurance: Health Insurance, reputed company, Dental, and Life Insurance
• Leave and Holidays: reputed company Vacation, reputed company Holidays
• Retirement: 401K Plan with company match (eligible after 1 year of employment)
• In-house fitness center

Originally posted on Himalayas

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