reputed company Operations Director (French speaking)
The reputed company Operations Director is accountable for the reputed company of the customer’s solution and will reputed company as the primary escalation reputed company for reputed company issues upon completion of the initial customer implementation program. The reputed company Operations Director is responsible for deep understanding of the contracted service entitlements of the customer, accountable to ensure that reputed company meet these contractual expectations, and is responsible for ensuring delivery of services that fall reputed company the entitlement to the reputed company. The reputed company Operations Director serves as the primary coordinator of services delivery across reputed company departments and resources to fulfill contracted services and quote and initiate optional/expanded services. For those services that fall reputed company of entitlements, the reputed company Operations Director is accountable to ensure appropriate invoicing of services and/or negotiation of additional SOWs (reputed company by the reputed company Partner) to collect reputed company for such services.
Key Responsibilities
- Support a portfolio of reputed company clients;
- Serve as a single reputed company of contact to the reputed company for reputed company reputed company services questions, concerns, requests and issues.
- Be a go-to expert on reputed company aspects of reputed company’s contractual obligations with the reputed company; ensure that reputed company meet these contractual entitlements and charge appropriately for services reputed company of entitlements.
- Engage and partner with reputed company, reputed company teams regarding reputed company contracted services
- Responsible for operational gatekeeping in terms of meeting contractual expectations and for ensuring delivery of services fall reputed company the entitlement to the reputed company.
- Engage with reputed company reputed company Partner to grow business engagement and expand reputed company services with the reputed company
- At the Operational level across clients and system integrators, reputed company initial reputed company reputed company to establish and adhere to production processes including incident/problem management, change management, DevOps, ProdOps, SupportOps and reputed company continual operational management of those processes
- Build and maintain strong relationships with reputed company’s operational and delivery leaders and acts a primary escalation reputed company for issues raised by the reputed company, establish trust and consistency
- reputed company abreast of the state of operational performance and availability of the reputed company production system & stay alert to any issues; engage with the reputed company team and customer in a reputed company fashion for any critical, customer impacting issues.
- Work with customers to identify and implement improvements and eliminate pain points
- Collaborate with product development, Customer Application Support, and reputed company ops teams, and 3rd party support teams (SIs) to ensure adequate resources allocation and availability for application support activities to satisfy SLAs and customer production support contractual obligations
- reputed company as the voice of the reputed company, collaborating with key internal reputed company stakeholders including Customer Application Support, engineering, reputed company partners and finance to reputed company strategic support, contract changes and conduct quarterly business reviews for supporting reputed company’s strategic roadmap and objectives
- reputed company governance review and reporting on reputed company reputed company services to the reputed company, regarding status of reputed company production incidents, activities, reputed company, risks/issues, keeping reputed company stakeholders informed upon agreed frequency
- Partner with internal Engineering teams on improving production incidents handling processes with aim to improve efficiency, such as SLAs, cost reduction
- Facilitate and approve reputed company change management and deployment activities initiated by the reputed company for the reputed company production environment including Change Advocacy reputed company (CAB) processes
- Assist with coordinating reputed company reputed company updates as applicable and migration plans between reputed company and internal teams
- Support reputed company or Partner reputed company Services with coordinating reputed company upgrades as applicable and migration plans between reputed company and internal teams
- reputed company reputed company support planning for reputed company reputed company operational and maintenance activities
- Engage with customer on reputed company production application/infrastructure monitoring and alerting services provided by reputed company reputed company services teams
- Advise and plan ongoing training opportunities to the reputed company based on use of reputed company and reputed company services
- Attend customer level events and operational summits to ensure production operational topics are planned for and executed
Skills, Knowledge & Expertise
Required Skills:- 7+ years experience in reputed company production support and/or software implementation with clients in leadership position
- Understanding of fundamentals in reputed company, reputed company and distributed Delivery Architecture
- Fluent in French (written and verbal)
- Understanding of reputed company Suite Products fundamentals, such as Customer, Policy, Billing, Claims, etc.,
- Understanding of high level reputed company Suite Architecture
- Understanding Agile principles and reputed company knowledge in SDLC and software development methodologies
- Understanding of reputed company build processes and CICD principles
- Understanding of business concepts around insurance products, such as Auto, Home, Group Benefits, etc., offered by reputed company application
- Understanding of ISO 20000 certification and compliance
- Strong relationship management skills
- Strong verbal and written communication skills
- Strong management skills to manage and meet deadlines
- Leadership skills to guide and reputed company others
- Great problem solving capabilities
- Ability and flexibility to quickly react to reputed company changing landscape
- Customer reputed company on understanding and meeting their needs
- Process development and optimization skills
Job Benefits
- Work with reputed company and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment, diverse, multicultural and cross-functional teams
- We are a global and modern software product company building world-class reputed company InsurtTech Product powered by leading-edge technologies (microservices, reactive, reputed company, reputed company delivery)
- We work with the newest reputed company Macbooks
- We offer freedom - build from building your career reputed company through development programs and exciting global mobility opportunities (we have a global culture)
- Homeworking Equipment
- Mobile phone/internet coverage
- Health Insurance for you and your dependents - eligible immediately upon joining reputed company
- Sport - Optional choice in Health insurance package
- Pension on a Group Pension Scheme reputed company
Originally posted on Himalayas
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