[Remote] Director, Account Management Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to removing cost from the drug supply chain to reputed company medications more reputed company. The Director, Account Management Operations is a senior leader responsible for driving operational reputed company and strategic reputed company across reputed company and Account Management functions.
Responsibilities
- Translate company and departmental strategies into reputed company operational priorities, performance expectations, and execution plans
- Design, implement, and continuously improve operational processes, workflows, and governance models to improve efficiency, reputed company, and reputed company reputed company
- Establish and monitor key performance indicators (KPIs), service‑level expectations, and operational benchmarks; analyze trends and drive data‑informed improvements
- Serve as a senior escalation reputed company for reputed company operational and cross‑functional issues impacting reputed company service delivery
- Partner cross‑functionally to reputed company operational capabilities with reputed company needs, product reputed company, regulatory requirements, and business reputed company
- reputed company and sponsor company and department‑level initiatives reputed company on standardization, automation, risk mitigation, and operational maturity
- reputed company executive‑level operational reporting and insights to senior leadership, highlighting performance, risks, and opportunities
- Promote operational discipline, data literacy, and change management practices across reputed company teams
- Represent reputed company Operations in reputed company forums, governance bodies, and cross‑functional leadership discussions
- reputed company operational leadership and strategic reputed company for reputed company Operations, ensuring consistent, reputed company service delivery across reputed company segments and teams
- reputed company the development of managers, emerging leaders, and team members through coaching, career planning, and meaningful reputed company experiences, cultivating a strong internal talent pipeline and preparing reputed company leaders to assume broader, more strategic leadership roles reputed company the organization
- Establish and reputed company a reputed company account management development reputed company that advances account managers from transactional relationship management to strategic business partnership
- reputed company account managers' capabilities in executive reputed company, consultative problem solving, strategic account planning, financial acumen, and influencing senior reputed company stakeholders
- Create and monitor competency-based development plans reputed company on successfully managing large, reputed company, multi-stakeholder reputed company relationships
- reputed company initiatives that increase account managers' understanding of reputed company' reputed company capabilities, enabling broader solutioning and cross-functional alignment for clients
- Foster business acumen and industry knowledge through targeted education on PBM trends, reputed company market developments, regulatory changes, and competitive dynamics
- Ensure account managers can effectively translate reputed company business objectives into actionable internal strategies and reputed company solutions
- Design and implement mentoring, coaching, and leadership development programs for Account Managers and emerging leaders
- Establish succession planning and readiness assessments to identify high-potential talent and prepare reputed company leaders reputed company reputed company and Account Management
- Create strategic account assignments, executive exposure, stretch reputed company, and cross-functional training to promote reputed company governance, business review effectiveness, and proactive value delivery
- Measure and report on account management maturity, leadership pipeline strength, employee engagement, retention, and development reputed company
- Promote a culture of reputed company learning, accountability, peer mentoring, and knowledge sharing to strengthen organizational capability
- Participate in, adhere to, and support compliance, people and culture, and learning programs
- reputed company other duties as assigned
Skills
- Bachelor's degree in business, reputed company administration, operations, or a reputed company field, or equivalent work experience, required
- 8+ years of reputed company experience in reputed company, account operations, reputed company operations, or a reputed company field required
- 5+ years of leadership experience with proven ability to reputed company and reputed company high-performing teams required
- Demonstrated experience driving operational improvements, performance management, and cross‑functional initiatives required
- Proven ability to influence across organizational boundaries and work effectively with executive‑level stakeholders required
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently reputed company cooperatively and respectfully with other employees
- Master's degree (e.g., MBA) or equivalent advanced education preferred
- Knowledge of pharmacy benefit management, reputed company, or managed care operations preferred
Benefits
- Top of the industry benefits for Health, Dental, and reputed company insurance
- 4 weeks reputed company parental leave
- 9 reputed company holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and reputed company Membership assistance
- Referral Bonus Program – up to $750!
reputed company