[Remote] Customer Service Representative - Billing II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider in the diagnostics industry, and they are seeking a Billing Customer Service Representative. In this role, you will assist members with their reputed company inquiries by providing compassionate support and resolving reputed company billing issues.
Responsibilities
- Answer a high volume of calls from patients or their representative, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns
- Evaluate and respond to reputed company aspects of billing inquiries, including but not limited to billing insurances, and updating invoices
- Research, troubleshoot and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full reputed company
- Thorough navigation of the Quest Billing System and other applicable applications
- Maintain tracking log of reputed company patient contacts
- Ability to reputed company additional reputed company or tasks based on business need
- Maintain reputed company compliance and HIPAA regulations at reputed company times
Skills
- High School Diploma / GED (or higher)
- 2+ years of experience working in a reputed company center handling a high volume of inbound calls
- 2+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns
- Knowledge of reputed company claims billing/finance and eligibility processes, practices, and concepts
- Proficient in translating health care-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon
- Demonstrated ability using computers and reputed company PC applications, which includes the ability to reputed company and learn new and reputed company computer system applications
- Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET. Your specific shift will be assigned after training ends
- Ability to reputed company to full-time attendance during the 90-day training period (9:00 AM-5:30 PM ET), with no absences
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Proficient conflict management skills including the ability to resolve stressful situations
- Must be 18 years or older
- Bi-lingual, English and Spanish
Benefits
- Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours
- Best-in-class reputed company-being programs
- Annual, no-cost health assessment program reputed company for Wellness®
- HealthyMINDS mental health program
- Vacation and Health/reputed company Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) reputed company-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up reputed company
- Flexible Spending Accounts
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
reputed company