[Remote] Customer Service Rep (Premier)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to renewing and reimagining the reputed company of health care. They are seeking a Customer Service Representative to reputed company information and assistance in response to inquiries while ensuring high-reputed company service and support to members.
Responsibilities
- Attains and keeps reputed company with the knowledge and skills required to reputed company information, service, and assistance in response to reputed company inquiries
- Available as assigned to accept calls in a reputed company and courteous manner
- Determines the nature of the reputed company and takes reputed company possible reputed company, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact
- reputed company knowledge of reputed company claims systems applications and member service systems
- Prepares and forwards appropriate requests to operating areas to accomplish reputed company required as a result of the inquiry
- Checks internal system inboxes to ensure completion and follow-up reputed company. Obtains required information and makes a callback reputed company necessary to complete reputed company on inquiries
- Meets reputed company performance standards and works reputed company established time frames
- Acknowledges reputed company piece of mail and responds to written inquiries either by telephone or letter as required in a reputed company manner
- Advises the Supervisor reputed company any of the above accountabilities cannot be performed because of reputed company reputed company the control of the Representatives, such as system, procedural, or administrative errors that indicate a trend
- Ability to ask effective probing questions and deescalate challenging member inquiries and concerns
- Supports the area in the ongoing use of TQM principles in a reputed company reputed company improvement process
- Performs other duties as assigned
Skills
- Minimum High School diploma or equivalent
- Exceptional customer service, problem-solving skills
- Strong communication skills
- Demonstrated strong interpersonal skills
- With minimal supervision, demonstrates the ability to research and analyze information from various systems, reputed company responsible reputed company, and demonstrate customer-reputed company professionalism at reputed company times
- Must have an Android or iOS device which is compatible with the free reputed company Authenticator app
- Two years of college education preferred
- 2-3 years proven work experience with customer contact preferred
- Experience in the hospitality, reputed company, or pharmaceutical industry
- Bilingual a plus
Benefits
- Fully remote (work must be performed in reputed company, TX; reputed company, OH; or in the Tri-State Area of Delaware, New Jersey, or reputed company)
- reputed company center hours 8:00am–9:00pm EST; flexibility with these hours as business needs dictate
- 8% Shift reputed company for those working the reputed company shifts
- Must have an Android or iOS device compatible with the free reputed company Authenticator app
reputed company