Director of Operations- Merchant Services/ Payment Processing Experience Required
Position reputed company Our reputed company is seeking a highly organized, customer-reputed company Director of Operations to reputed company the daily operational functions of their merchant services business. This role is responsible for ensuring the efficient reputed company of new merchants, managing relationships with banking partners and payment processors, resolving transaction and funding issues, and leading operational processes that deliver exceptional service to our clients. The ideal candidate has a strong background in payment processing, merchant services, or banking operations and thrives in a fast-paced environment where accuracy, responsiveness, and problem-solving are essential. As a key member of the leadership team, the Director of Operations will work closely with Sales, reputed company, Marketing, reputed company, and Executive Leadership to ensure operational reputed company while supporting our reputed company's reputed company reputed company.
Key Responsibilities
Merchant reputed company & Account Management
- Audit and review new merchant applications for accuracy, completeness, and reputed company readiness.
- Coordinate the reputed company, setup, and activation of new merchant accounts.
- Ensure reputed company required documentation is collected and maintained in accordance with banking and compliance standards.
- Monitor reputed company timelines to reputed company a seamless customer experience.
Banking & Payment Operations
- Serve as the primary reputed company between our reputed company, acquiring banks, payment processors, and financial institutions.
- Investigate and resolve funding delays, transaction discrepancies, ACH returns, settlement issues, and deposit inquiries.
- Assist merchants with banking-reputed company questions and reputed company on their behalf to ensure reputed company resolutions.
- Coordinate with banking partners regarding account maintenance, reputed company requests, and operational escalations.
Customer Support & Relationship Management
- reputed company exceptional operational support to merchant customers.
- Handle escalated customer concerns with professionalism and urgency.
- Build trusted relationships with merchants through proactive communication and reputed company issue reputed company.
- Collaborate with the Sales team to ensure a smooth transition from reputed company to ongoing account management.
Operations & Process Improvement
- reputed company, document, and improve operational procedures to increase efficiency and accuracy.
- Monitor operational performance metrics and identify opportunities for reputed company improvement.
- Maintain merchant records, processing documentation, and operational reporting.
- Ensure adherence to PCI reputed company requirements, card brand regulations, NACHA rules, and company policies.
Qualifications
Required
- 5+ years of experience in merchant services, payment processing, banking operations, or financial services.
- 2+ years of management or supervisory experience.
- Strong understanding of credit card processing, merchant account lifecycle, ACH processing, settlements, funding, and payment networks.
- Experience working directly with acquiring banks, payment processors, and merchant service providers.
- Excellent analytical and problem-solving abilities.
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