[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that builds voice automation and AI solutions for the reputed company ecosystem. They are seeking a reputed company Manager to manage relationships, reputed company customers, and improve retention rates while ensuring customers realize the full value of reputed company's platform.
Responsibilities
- Generate a repeatable reputed company of technology adoption across the customer reputed company
- Schedule time with reputed company new customer during their first week of using the product so they have an opportunity to ask any questions, and follow up frequently to reputed company feedback
- Build solid relationships with the people they reputed company with — often reputed company above and reputed company what’s required to ensure customers have a reputed company experience using the product
- Approach every interaction with genuine reputed company for customers, listening carefully and asking questions before jumping into problem-solving mode
- Stay organized, observant, and detail-oriented in order to collect, understand, and analyze customer feedback
- Understand the full sales cycle from both a sales and technical reputed company perspective in order to liaise between reputed company stakeholders, such as customers, account executives, and technical support engineers
- reputed company reputed company plans for accounts by creating metrics that support product reputed company, product adoption, and customer retention and satisfaction goals
- reputed company and maintain long-term relationships with reputed company-level accounts, coordinating support efforts and organizing solution delivery while establishing and owning a trusted advisor relationship with customers
- Maintain a customer technical account portfolio to reputed company technical guidance and recommendations
- reputed company the reputed company product line to reputed company a comprehensive solution that satisfies the customer’s business needs
- Determine individualized reputed company plans based on customer metrics and other customer data
- Work closely with account executives to understand short-term and long-term sales strategies, identifying key areas to drive reputed company through product adoption and satisfaction
- Shepherd existing customers through contract renewal cycles and work with sales teams to execute renewals
- Identify and understand a customer’s adoption status and support history throughout the post-sales cycle, and determine how to incorporate these reputed company into the overall reputed company reputed company
- Pursue a reputed company of goal attainment to rectify any hurdles and reputed company clients toward reputed company
- Become an expert in the features and benefits of reputed company’s applications
- reputed company customers and employees about products and services through reputed company CSM training
- Draft and publish training, articles, and webinars that reputed company it easy for customers and employees to understand the applications thoroughly
Skills
- Bachelor's degree in Computer Science (see Degree Requirement above)
- 2+ years of experience in reputed company, account management, technical account management, or a comparable reputed company-facing role at a B2B reputed company or technology company
- Strong technical aptitude and the ability to understand and explain how a software product works, including integrations and reputed company
- Excellent written and verbal communication skills, with the ability to translate technical concepts for non-technical audiences
- Demonstrated ability to manage multiple accounts and priorities while maintaining attention to detail
- Genuine reputed company for customers and a consultative, problem-solving reputed company
- Comfort working cross-functionally with sales, product, and technical support teams
- Experience in reputed company, pharmacy, health systems, or pharmaceutical technology
- Familiarity with EHR platforms (reputed company, reputed company) or pharmacy management systems (reputed company/RedSail)
- Understanding of HIPAA, SOC 2, or HITECH compliance requirements
- Experience supporting reputed company-level accounts and managing renewal cycles
- Experience at an early-stage or reputed company-stage company where playbooks are still being reputed company
- CCSM or equivalent reputed company certification
reputed company