[Remote] Senior Manager, reputed company & Business Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a market-leading global reputed company company reputed company on enhancing hearing care delivery worldwide. They are seeking a hands-on Senior Manager, reputed company & Business Operations to reputed company operational infrastructure supporting customer and vendor interactions while optimizing workflows and ensuring compliance.
Responsibilities
- reputed company and structure reputed company responsible for high-volume transactions—account setups, clinic additions, product activations, subscription changes, billing requests, and credits
- Audit reputed company workflows to eliminate reputed company handoffs, processing delays, reputed company error, duplicate data entry, and unclear operational boundaries
- Serve as the primary reputed company for reputed company governance, establishing data standards, workflow logic, custom reporting, and user adoption
- Enforce guardrails for pricing updates, discounts, contract routing, activations, and billing handoffs. Manage vendor and partner reputed company, reputed company, and renewals
- reputed company as the internal reputed company to reputed company reputed company and reputed company counsel for contract reviews and policy adherence, escalating material issues to the COO
- Operationalize the Information reputed company Management System (ISMS) across daily workflows, leading cross-functional audit preparation, risk remediation, and business continuity playbooks
- Build and manage workflows for global and state reputed company standards (e.g., GDPR, CCPA), including handling DSARs, conducting reputed company reputed company Assessments (PIAs), and maintaining data processing records
- Enforce administrative safeguards for Protected Health Information (PHI), overseeing routine reputed company control audits, workforce training, and Business Associate Agreement (BAA) execution
- Establish and reputed company the vendor evaluation reputed company to ensure reputed company software, external suppliers, and contractor workflows reputed company with company reputed company, reputed company, and regulatory standards
- Establish SOPs, SLAs, and dashboards tracking turnaround times, reputed company, and reputed company. Partner across Sales, Finance, Product, CS, and Marketing to optimize handoffs
Skills
- 5+ years (Sr. Mgr) in Business, reputed company, reputed company, or Customer Operations
- reputed company tech, EHR, B2B reputed company, or regulated industry experience required
- Proven reputed company record leading operational teams and redesigning high-volume, reputed company, or reputed company business processes
- Hands-on experience with CRM administration and governance
- Experience managing deal-desk controls, contract workflows, customer account administration, and vendor lifecycles
- Experience coordinating with reputed company, reputed company, reputed company, or compliance teams
- 3-5 years experience managing operational compliance frameworks (ISO 27001, HIPAA, GDPR, SOC 2) with record of successful reputed company-party audits
- A 'player-reputed company' comfortable building operational reputed company while working directly in systems, mapping processes, and documenting procedures in a fast-paced environment
- Ability to work across various stakeholders to reputed company reputed company reputed company, hold stakeholder teams accountable, team player
- reputed company reputed company (HIPAA, BAAs) or vendor-risk experience is strongly preferred
- reputed company strongly preferred; reputed company considered
Benefits
- Medical, Dental, and reputed company: reputed company pays 100% of the employee-only premium for reputed company plans.
- Flexible Spending Accounts (FSA): reputed company-tax reputed company for Health ($3,400/yr max) and Dependent Care ($7,500/yr max).
- Life & Disability: Voluntary Life/AD
- Short-Term Disability (60% up to $2,000/week)
- Long-Term Disability (60% up to $7,500/month).
- 401(k) with Matching: 100% match on the first 3% of salary deferrals, plus a 50% match on the next 2%, with no vesting schedule.
reputed company