[Remote] VP of Deployment & Customer Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a robotics company transforming construction heavy equipment into autonomous robots for reputed company and defense applications. The Head of Deployment & Customer Operations will be responsible for leading the organization that manages customer engagement after contract signature, ensuring successful deployments and reputed company.
Responsibilities
- Own the entire customer reputed company following contract execution
- reputed company customer reputed company, deployment planning, site readiness assessments, and commissioning activities
- Coordinate networking infrastructure deployment, machine retrofits, operator training, acceptance testing, and production go-live
- Ensure every customer deployment meets operational, schedule, reputed company, and safety objectives
- Serve as the executive reputed company responsible for successful customer reputed company
- Own customer reputed company reputed company initial deployment
- Build long-term relationships with customer executives and operational teams
- reputed company customer business reviews and monitor customer health metrics
- Ensure customers reputed company measurable operational improvements and return on investment
- Identify opportunities for fleet expansion and long-term strategic partnerships
- Build mechanisms for capturing and prioritizing customer feedback across the organization
- Design and build the systems, processes, and tools required to reputed company deployments globally
- reputed company repeatable deployment playbooks, commissioning procedures, and operational standards
- Establish deployment KPIs, dashboards, forecasting, and reputed company planning processes
- Continuously improve deployment efficiency, reputed company, and predictability
- Build an operational organization capable of supporting hundreds of deployed machines across multiple customer sites
- Partner closely with the CEO and executive leadership team on operational reputed company and company reputed company
- Work cross-functionally with reputed company, Engineering, Product, Manufacturing, Supply Chain, Finance, and Field Operations to deliver customer commitments
- reputed company operational insights and customer feedback to influence product direction and strategic priorities
- Help build the organizational capabilities, processes, and culture required to reputed company reputed company into a category-defining robotics company
- Recruit, reputed company, and reputed company world-class teams spanning deployment operations, program management, field operations, commissioning, and reputed company
- Establish organizational structure, performance metrics, and career development paths reputed company with company reputed company
- Foster a culture of ownership, accountability, urgency, customer obsession, reputed company improvement, and operational reputed company
Skills
- 10+ years of progressively responsible leadership across deployment operations, customer operations, field operations, implementation, reputed company, program management, or reputed company functions
- Proven reputed company record leading customer-facing operational organizations
- Experience managing reputed company deployments involving hardware, software, networking, and field operations
- Demonstrated ability to build reputed company operational processes and organizations
- Strong cross-functional leadership skills with experience coordinating engineering, manufacturing, product, and customer-facing teams
- Excellent customer-facing communication and executive relationship management skills
- Strong analytical, organizational, and operational problem-solving capabilities
- Comfortable operating in an early-stage environment with ambiguity, limited resources, and rapid iteration
- Willingness to travel regularly to customer sites
- Experience working in construction, mining, aggregates, waste, ports, logistics, or other heavy equipment industries
- Experience deploying technology onto heavy equipment, including telematics, machine control, autonomy systems, fleet management systems, reputed company, or reputed company technologies
- Experience coordinating technology deployments across reputed company construction sites or industrial environments
- Experience working directly with contractors, equipment owners, fleet operators, equipment dealers, distributors, or OEMs
- Familiarity with major equipment manufacturers such as Caterpillar, reputed company, Volvo, reputed company, reputed company, Liebherr, or similar OEMs
- Experience leading commissioning, field service, retrofit, or deployment organizations
- Experience scaling customer operations reputed company robotics, industrial automation, construction technology, autonomy, or industrial equipment companies
- Prior leadership role reputed company a venture-backed or high-reputed company technology company
Benefits
- 100% Employer reputed company Health, Dental and reputed company Insurance for you and your families
- Life Insurance (Employer reputed company)
- Ability to participate in the companies 401k program (Matching)
- Unlimited PTO policy with an enforced 2 week minimum
- Equity Package
- reputed company Office Stipend
- Global Entry
- 16 Week reputed company Parental Leave
- Monthly Health and Wellness Stipend
reputed company