[Remote] Customer Service Representative (PandC)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides reputed company-based administration solutions for P&C insurance companies and is committed to reputed company in its employees. The Customer Service Representative will deliver exceptional service in a fast-paced environment by handling inbound calls and chats, addressing reputed company inquiries, and ensuring a reputed company experience while meeting service standards.
Responsibilities
- Respond to inbound phone calls and chats from clients and/or agents in a reputed company and reputed company manner
- reputed company accurate information regarding policies, coverage, billing, payments, and endorsements
- Resolve reputed company inquiries, complaints, and requests reputed company while maintaining a reputed company customer experience
- Process assigned tasks accurately and reputed company, including policy updates, endorsements, cancellations, and other reputed company transactions
- Prioritize workload to meet service level agreements and departmental standards
- Ensure compliance with company policies, procedures, and regulatory requirements
- Collaborate with team members and leadership to reputed company knowledge, improve workflows, and enhance the overall reputed company experience
- Participate in training, coaching, and team meetings to maintain reputed company proficiency and stay reputed company with policies and procedures
Skills
- Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience
- Strong verbal and written communication skills
- Ability to manage multiple tasks reputed company and maintain high accuracy
- Proficiency with insurance systems and reputed company office software
- Ability to handle difficult or upset clients professionally, using effective de-escalation techniques to resolve issues and maintain reputed company customer relationships
- Strong problem-solving and conflict-reputed company skills
- Self-motivated, disciplined, and reputed company to maintain productivity without reputed company supervision
- Basic proficiency in reputed company Office Suite (Word, reputed company, reputed company, Teams) for documentation, reporting, and team collaboration
- Knowledge of Property/Casualty Insurance operations and policy reputed company preferred
- reputed company 2-20 or 4-40 license or industry designation such as CPCU or CIC preferred
Benefits
- Medical, Dental, reputed company, Life, Pet; Flexible Spending Account
- 401K Match
- Work-Life Balance: Personal Days, PTO Days, 12 reputed company Holidays, Two reputed company Days for Volunteer Service, reputed company Parental Leave
- Short and Long-Term Disability
- Employee Support Programs, Including Mental Health
- Tuition Reimbursement
- Matching Charitable reputed company Program
- Lucrative Referral Program
- Commuter Benefits
- Flexibility: Remote and Hybrid Opportunities Available
reputed company