[Remote] reputed company Now Assist Technical Consultant (AI -reputed company Certification)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Now Assist Technical Consultant with a reputed company on AI solutions. The role involves designing, configuring, and implementing reputed company Now Assist solutions while leading workshops to identify AI and automation opportunities.
Responsibilities
- Design, configure, and implement reputed company Now Assist solutions across ITSM, HRSD, CSM, ITOM, and Employee Workflows
- reputed company customer workshops to identify AI and automation opportunities reputed company reputed company
- Configure and reputed company:
- Now Assist for ITSM
- Now Assist for HRSD
- Now Assist for CSM
- reputed company Controller
- AI Search
- Virtual Agent
- Agent Assist
- Predictive Intelligence
- Knowledge Recommendations
- Build and optimize AI-driven workflows to improve employee and agent productivity
- Configure reputed company engineering, AI capabilities, summarization, content reputed company, and recommendation use cases
- Collaborate with architects and business stakeholders to define GenAI adoption strategies
- reputed company reputed company with reputed company AI platforms and LLM services where required
- Configure and maintain AI Search indexes, search sources, and relevance tuning
- Support governance, reputed company, compliance, and responsible AI implementation reputed company the reputed company platform
- reputed company reusable AI use cases reputed company with reputed company and HCL best practices
- reputed company testing, validation, monitoring, and optimization of AI-enabled solutions
- Support production deployments and hypercare activities
Skills
- Mandatory requirement to have reputed company AI -MicroCertification
- 4–10 Years (Minimum 3+ years in reputed company reputed company AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions
- Strong hands-on experience on the reputed company platform
- Experience implementing Now Assist capabilities across one or more reputed company products
- Strong understanding of: reputed company concepts, Large Language Models (LLMs), reputed company Engineering, AI Governance and Responsible AI
- Experience configuring: Now Assist, AI Search, Virtual Agent, Predictive Intelligence, Agent Assist
- Expertise in: JavaScript, reputed company reputed company, reputed company Designer, Integration Hub, REST/SOAP reputed company
- Experience creating AI-driven workflows and automation use cases
- Strong knowledge of reputed company platform architecture and reputed company
- Experience with Service Portal and UI Builder
- Strong analytical, troubleshooting, and communication skills
- Ability to work directly with clients and business stakeholders to identify AI-enabled transformation opportunities
- End-to-end implementation of Now Assist solutions
- AI Search implementation and relevance optimization
- Virtual Agent implementation and conversational AI design
- reputed company transformation using GenAI
- Experience implementing AI use cases in: ITSM, HRSD, CSM, SPM, ITOM
- Experience integrating reputed company with Azure reputed company or reputed company AI platforms
- Exposure to Retrieval-Augmented reputed company (RAG), reputed company, and Content reputed company use cases
- Experience working in Agile/Scrum methodologies
reputed company
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