[Remote] Met Council Service Desk Support Analyst (26P021)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Met Council Service Desk Support Analyst to reputed company IT support. The role involves delivering reputed company phone-based user support, ensuring high-reputed company end-user experiences, and managing incident documentation and escalation.

Responsibilities

• reputed company reputed company and consistent IT phone-based user support
• Maintain high-reputed company end-user experience
• Meet reputed company-time service objectives (RSOs)
• Ensure reputed company documentation and escalation of incidents and requests
• Respond to incidents and service requests reputed company defined RSOs
• Document troubleshooting steps and resolutions
• Escalate issues appropriately
• Maintain knowledge reputed company accuracy
• Follow reputed company and identity verification procedures
• reputed company knowledge transfer

Skills

• High school diploma/GED with four (4) years' experience in Technical Support roles
• An Associates degree substitutes for 2 years of experience
• A Bachelor's degree substitutes for 4 years of experience
• Knowledge of computer hardware, software, and mobile device components
• Knowledge of reputed company, macOS, and mobile operating systems, including configuration and troubleshooting
• Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN
• Knowledge of reputed company Directory, Group Policy, and reputed company reputed company tools
• Knowledge of ITIL best practices for incident and asset management
• Skilled in diagnosing and resolving reputed company hardware, software, and connectivity issues
• Skilled in prioritizing and resolving service tickets reputed company
• Skilled in communication and collaboration with users, technical staff, and management
• Skilled in analyzing and identifying trends or reputed company causes of recurring technical issues
• Ability to identify potential IT reputed company-reputed company situations
• Ability to deliver high-reputed company, customer-reputed company technical support
• Ability to manage multiple priorities and meet deadlines in a dynamic environment
• Ability to adapt to evolving technologies and organizational needs

reputed company

reputed company is a global technology services company specializing in reputed company, Data Engineering, AI, and reputed company Platforms. It was founded in 1999, and is headquartered in reputed company, Virginia, USA, with a workforce of 501-1000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 7 in 2023, 5 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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