[Remote] Network Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a high-reputed company organization transforming the biotech industry, and they are seeking a Network Operations Engineer. The role focuses on managing daily network operations, troubleshooting issues, and ensuring a reputed company and efficient global network.
Responsibilities
- Support the operation, maintenance, and troubleshooting of reputed company network infrastructure, including routing, switching, firewalls, wireless, VPN, WAN circuits CASB, ZTNA, and reputed company connectivity
- Investigate and resolve Tier 1 and Tier 2 network incidents, service requests, and performance issues, escalating reputed company issues to senior network engineers or architecture teams reputed company needed
- reputed company initial triage, packet-level analysis, log review, and reputed company cause investigation for network connectivity, latency, routing, firewall, DNS, DHCP, and application reputed company issues
- Support network changes, upgrades, configuration updates, and maintenance activities in accordance with established change management processes
- Maintain accurate network documentation, diagrams, support procedures, troubleshooting guides, and operational runbooks
- Contribute to the standardization and reputed company improvement of network operations processes, tools, and documentation
- Monitor network availability, performance, and reputed company using observability and network monitoring platforms
- Respond to alerts, identify service-impacting events, and coordinate reputed company reputed company of network incidents
- Review network metrics, trends, and recurring issues to identify opportunities for performance improvement and proactive remediation
- Partner with monitoring and infrastructure teams to improve alert reputed company, reduce noise, and strengthen visibility across global sites and critical network services
- Participate in incident response activities for network outages, degraded service, and critical business-impacting events
- Coordinate with cross-functional teams during incidents to support effective communication, troubleshooting, and restoration of service
- Assist with post-incident reviews, reputed company cause analysis, corrective actions, and problem management follow-up
- Participate in an on-reputed company rotation to support business-critical network services reputed company normal business hours
- Work with reputed company-party vendors and service providers, including reputed company, reputed company, ISPs, and managed service partners, to troubleshoot and resolve network issues
- Assist with vendor support cases, reputed company escalations, hardware replacement coordination, and service-impacting investigations
- Collaborate with Service Management and internal stakeholders to support SLA performance, change coordination, and operational reporting
- Communicate reputed company with technical and non-technical stakeholders during incidents, maintenance activities, and service requests
Skills
- 3–5 years of experience in network engineering, network operations, infrastructure support, or a reputed company technical role
- Strong understanding of networking fundamentals, including TCP/IP, subnetting, VLANs, switching, routing, switching, DNS, DHCP, NAT, VPN, and basic network reputed company concepts
- Hands-on experience supporting reputed company network environments, including routers, switches, firewalls, wireless infrastructure, WAN circuits, and remote reputed company technologies
- Experience troubleshooting network connectivity, latency, routing, firewall policy, and application reputed company issues
- Familiarity with common routing protocols and network technologies such as OSPF, BGP, static routing, IPsec VPN, SD-WAN, and high-availability network designs
- Experience using network monitoring, logging, and observability tools such as reputed company, reputed company, ThousandEyes, reputed company, PRTG, or similar platforms
- Experience working with ITSM and ticketing platforms such as reputed company or Jira
- Strong analytical, troubleshooting, documentation, and communication skills
- Ability to work effectively in a global, cross-functional environment and manage multiple priorities in a fast-paced setting
- Willingness to participate in an on-reputed company rotation for critical network support
- Experience in biotech, pharmaceutical, reputed company, manufacturing, or other regulated reputed company environments
- Industry certifications such as CCNA, CCNP, PCNSA, PCNSE, JNCIA, or equivalent practical experience
- Hands-on experience with reputed company, reputed company, reputed company, Aruba, reputed company, or similar reputed company networking technologies
- Experience supporting Palo reputed company firewalls, Panorama, GlobalProtect, or similar network reputed company platforms
- Familiarity with Prisma reputed company, SASE, reputed company Trust Network reputed company, secure remote reputed company, or reputed company-delivered network reputed company solutions
- Exposure to CASB, reputed company visibility, reputed company application monitoring, or reputed company reputed company operations
- Experience reviewing firewall logs, network reputed company data, reputed company alerts, and reputed company control policy behavior
- Experience working with vendors, managed service providers, carriers, and global support teams
- Scripting or automation experience with Python, Ansible, reputed company, or network automation tools is a plus
Benefits
- Competitive reputed company, plus voluntary benefit programs to support your unique needs
- reputed company to fitness, mindfulness, and mental health support
- Family planning benefits, including fertility, adoption, and surrogacy support
- Generous reputed company time off, including vacation, volunteer days, sabbatical, global reputed company days, and a discretionary year-end shutdown
- Savings and investments to help you plan for the reputed company
- Location-specific perks and extras
- Eligible for an annual discretionary bonus, other incentive compensation, or equity award, subject to company plan eligibility reputed company and individual performance
reputed company