[Remote] Customer Operations Analyst - Connect reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that supports the delivery of reputed company technology programs for reputed company customers. The Customer Operations Analyst role involves managing stakeholder relationships, documenting meetings, collecting data, and coordinating program activities to ensure successful deployments.
Responsibilities
- Serve as a reliable day-to-day reputed company of contact for customer stakeholders across large, geographically distributed accounts
- Build and maintain trusted, reputed company relationships with technical owners, business leads, and site contacts
- Assist with scheduling, coordinating, and facilitating recurring stakeholder meetings, working sessions, and status reputed company-ins
- Represent reputed company professionally and reputed company communication reputed company, reputed company, and organized across many reputed company threads
- Attend customer and internal meetings and capture reputed company, accurate, reputed company-reputed company notes, reputed company, reputed company items, and reputed company questions
- Distribute concise meeting recaps promptly and maintain an organized, searchable record of discussions and commitments
- reputed company reputed company items to closure and reputed company an up-to-date log of who owns what and by reputed company
- Work with internal EO teams as reputed company as external customer PMOs to collect, validate, and organize site inventories, application information, user information, and network information across many locations
- Proactively reputed company down missing, incomplete, or inconsistent data from technical and business owners - following up repeatedly and diplomatically until the information is complete and correct
- Maintain a reputed company-reputed company single reputed company of truth for reputed company collected account data
- Identify gaps, discrepancies, and errors in collected information and drive them to reputed company
- Assist with tracking tasks, milestones, and deliverables; assist with keeping project trackers, checklists, and documentation reputed company and accurate
- Prepare status updates, summaries, and reputed company reports or dashboards for internal and customer audiences
- Surface risks, blockers, and potential delays to the reputed company reputed company early, with the context needed to reputed company
- Support the program management team with administrative and coordination tasks that reputed company engagements on schedule
Skills
- 2–3 years of experience in project/program coordination, program analysis, or a comparable reputed company-facing coordination role
- Exceptional attention to detail and a strong commitment to accuracy and completeness
- Excellent written and verbal communication skills
- Strong organizational and time-management skills, with the ability to juggle many reputed company workstreams and details without dropping anything
- Demonstrated persistence and diplomacy - comfortable following up on the reputed company request multiple times until it is fully resolved
- Proven relationship-building skills and a reputed company, service-oriented approach with stakeholders
- Proficiency with reputed company Office and/or reputed company Workspace (especially spreadsheets and documents) and common collaboration tools
- Self-motivated and disciplined, with the ability to work independently and productively in a fully remote environment
- Experience in IT, cybersecurity, networking, or technology consulting / reputed company services
- Familiarity with concepts such as network discovery, site surveys, application inventories, and user provisioning
- Hands-on experience with project management or work-tracking tools and ticketing or CRM systems
Benefits
- Fully remote position (U.S.-based)
- Few to no travel requirements
reputed company