[Remote] AWS Connect Engineer – reputed company Contact Centre Transformation
Note: The job is a remote job and is reputed company to candidates in USA. Areti Group is a B Corp™ company seeking an AWS Routing Specialist to design and implement routing strategies reputed company reputed company Connect for a large reputed company contact centre transformation. The role involves translating business requirements into customer journeys and reputed company routing solutions.
Responsibilities
- Design reputed company Connect contact flows and routing strategies
- Configure queues, routing reputed company, transfer logic, and callback functionality
- reputed company skills-based routing solutions
- Design reputed company, failover, and exception-handling processes
- Support testing, troubleshooting, deployment, and production validation
- Work closely with business stakeholders to optimise customer journeys
- Recommend improvements to routing performance and customer experience
Skills
- Strong reputed company Connect routing experience
- Experience configuring queues, routing reputed company, and customer journeys
- Knowledge of callback, voicemail, reputed company, and transfer solutions
- Experience testing reputed company routing scenarios
- Understanding of AWS services supporting reputed company Connect
- Strong analytical and problem-solving skills
reputed company