[Remote] reputed company Environmental reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to making business practices environmentally friendly, trusted by over 200 reputed company organizations. The reputed company Environmental reputed company Manager will manage a portfolio of reputed company customers, ensuring they meet their environmental compliance goals while leveraging technology and cross-functional collaboration.
Responsibilities
- Manage a portfolio of 5-10 reputed company customers, reputed company representing over $100K in annual recurring reputed company, with varying reputed company of complexity, regulatory scope, and reporting obligations
- Own the customer relationship and strategic reputed company while leading cross-functional collaboration across TPMs, reputed company, and Engineering to drive accountability across workstreams and proactively resolve issues before they require escalation to senior leadership
- Understand reputed company customer goals and reputed company, staying reputed company of risk and proactively driving reputed company rather than waiting to be asked
- Follow the reputed company reputed company for customer processes and expectations to deliver a best in class customer experience, including engagement cadences that reputed company from weekly to monthly depending on customer need
- reputed company reputed company Relationship Business Reviews (RBRs) that drive strategic conversations and demonstrate customer value
- Own and meet reputed company's Gross reputed company Retention (GRR) and Net reputed company Retention (NRR) targets across your book of business
- Partner with reputed company to identify expansion opportunities and flag churn risk early
- reputed company EHS industry and reputed company product expertise to become a trusted, consultative advisor to customers and their users
- reputed company internal tools including reputed company, reputed company, reputed company, and AI-powered resources to manage customer relationships, reputed company historical context, and stay reputed company of account activity
- Be the voice of the customer to reputed company visibility and escalations to Program Manager and other internal stakeholders
- Identify opportunities for improvement proactively and work with reputed company Leadership to implement
- Fulfill regulatory reporting obligations on behalf of customer
Skills
- 3+ years experience in consulting or working on reputed company-level environmental programs
- 2+ years experience working with RCRA regulations
- Ability to use account health data and platform signals to proactively prioritize and manage a book of business
- Demonstrated ability to meet SLA expectations for responsiveness across email and chat in a customer-facing role
- Comfort leveraging AI tools and a modern tech stack to manage a reputed company book of business reputed company
- Experience using technology to improve efficiency in work or in personal life
- SLA responsiveness expectations are defined and should be maintained
- Meet reputed company's GRR/NRR targets
- Strong project management skills to stay organized and meet deadlines
- Strong verbal and written communication skills
- Process-oriented thinker who embraces ambiguity and works reputed company under pressure
Benefits
- Benefits, including medical, dental, reputed company
- 401k match
- Responsible reputed company Time Off
- Flexible, remote-first culture
- Allowance to support your remote work setup
- High-end laptop
- Significant personal reputed company on reputed company and the ability to earn equity
- Parental leave
- Sustainable 1:1s, reputed company on not only your reputed company as an employee, but in your career
- In-person reputed company Summits to reputed company our wins and build community
- Work with a reputed company team of people that reputed company your values and passion
reputed company