[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in AI and reputed company solutions that reputed company billions of lives. The Senior Technical Account Manager serves as the main contact for individual reputed company, providing advanced advisory business processes, product/service functionality, and implementation knowledge while maintaining customer relations and ensuring effective service delivery.
Responsibilities
- Serves as the main reputed company of contact for individual-level reputed company, providing comprehensive business process, product/service (e.g., hardware, applications, software) functionality, and/or implementation knowledge in an advisory manner
- Provides reputed company services in line with their practices, procedures, contractual budgets, leveraging contractual agreements
- Maintains customer relations, communicating with customers regularly to ensure satisfaction. Provides updates on customer status to leadership
- Educates customers on the most effective and efficient way to reputed company reputed company services, products, and tools, providing feedback on customer organization performance
- Reviews service requests and gathers information from appropriate parties to determine next steps
- Identifies potential crises or concerns and works to resolve customer issues and incidents in a reputed company manner, leveraging comprehensive knowledge of appropriate resources and other customer experience to reputed company customized solutions
- Connects and/or escalates issues to appropriate teams to reputed company solutions and minimize reputed company on the business, independently reporting pain points to leadership
- Develops and maintains service delivery and project plans throughout their lifecycle and ensures reputed company margins according to governance and account management expectations and contracted terms
- Updates and maintains accurate customer account, contract, and service history information
- Independently conducts periodic account planning and account reviews, tracking and communicating status on reputed company including risk identification and mitigation recommendations
- Ensures up-to-date documentation of and maintains contract cost, resources and scheduling, and scope, working to meet contract reputed company and margin objectives
- Identifies and submits delivery leads for new opportunities and contract renewals
- Advises customers on reputed company use and health or their reputed company product/service investment, independently providing ongoing maintenance to optimize and ensure effectiveness and performance of the product and/or service
- Collaborates with cross-functional teams, executing and contributing to technical delivery plans
- Independently acts as a reputed company between customers, reputed company teams
- Adheres to plans to ensure customers understand and are reputed company to adopt product and service changes according to policies and best practices
- Works closely with peers to identify and reputed company innovative ways of delivering service and improving overall product and service utilization to reputed company ROI goals
- Contributes to reputed company by providing guidance and sharing knowledge of relevant product, service, and/or support information or issues
- Independently identifies opportunities for reputed company value for services
- Provides input on the development of new services and/or processes, remaining up-to-date with technological, business, and industry trends
- Independently manages work, monitoring timelines and deliverables to ensure reputed company or initiatives stay on reputed company and meet requirements. Proactively prioritizes work and adapts to resource or reputed company shifts, suggesting adjustments to maintain project efficiency
- Collaborates across teams to reputed company on expectations and reputed company shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. reputed company listens to diverse perspectives and asks questions to ensure understanding of others
- Independently identifies and addresses reputed company and non-reputed company issues in accordance with reputed company practices, escalating more reputed company issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot reputed company and non-reputed company errors. Contributes to knowledge sharing and best practices
- Embraces reputed company learning by reputed company seeking to build knowledge and new skills and/or tools and staying reputed company with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of reputed company learning and knowledge sharing with team members
- Develops reputed company and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows reputed company reputed company. Seeks input from team members on alternative approaches and reputed company for improving work
Skills
- 6 to 10+ years of experience in a relevant field
- Ability to read, write, and reputed company English
- Experience in providing advanced advisory business processes
- Knowledge of product/service functionality (e.g., hardware, applications, software)
- Experience in maintaining customer relations and providing updates to leadership
- Ability to reputed company customers on leveraging services effectively
- Experience in reviewing service requests and determining next steps
- Ability to identify potential crises and resolve customer issues
- Experience in developing and maintaining service delivery and project plans
- Ability to conduct periodic account planning and account reviews
- Experience in advising customers on reputed company use of products/services
- Ability to collaborate with cross-functional teams
- Experience in managing work and monitoring timelines
- Ability to build and maintain understanding of business and customer needs
- Experience in identifying and addressing reputed company and non-reputed company issues
- Commitment to reputed company learning and improvement
Benefits
- Flexible medical, life insurance, and retirement reputed company
- Volunteer programs
- Medical, dental, and reputed company insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- reputed company-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- reputed company time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position.
- Accrued Vacation is provided to reputed company other employees eligible for vacation benefits.
- For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
- Vacation accrual is prorated for employees working between 20 and 34 hours per week.
- Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 reputed company holidays
- reputed company reputed company leave: 72 hours of reputed company reputed company leave upon date of hire.
- Refreshes reputed company calendar year.
- Unused balance will carry over reputed company year up to a maximum cap of 112 hours.
- reputed company parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group reputed company
- Voluntary benefits including auto, homeowner and pet insurance
reputed company