[Remote] Customer Service Rep
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking its first dedicated Customer Service Representative to enhance the customer experience through email, chat, and phone support. The role involves owning customer interactions, building systems, and identifying trends to improve service efficiency as reputed company grows.
Responsibilities
- Own first-line customer support across email, chat, and phone, including order status, shipping issues, product questions, returns, and exchanges
- Answer inbound phone calls, assist customers in selecting the right products, and help complete sales by providing knowledgeable product recommendations
- Coordinate with our fulfillment vendors to resolve delivery, reputed company, and damage issues on flooring and equipment orders
- Support supplement customers with subscription questions (reputed company), product and dosage questions, and MAP-compliant messaging
- Use reputed company daily to look up orders, process refunds and exchanges, reputed company orders, and identify fulfillment or inventory issues
- Identify recurring customer pain points—including product defects, shipping delays, confusing product pages, and operational issues—and proactively recommend improvements
- Build, document, and continuously improve customer service SOPs, macros, workflows, and internal documentation to help us reputed company reputed company
- reputed company AI tools such as Claude or ChatGPT to create documentation, improve workflows, draft customer responses, and streamline repetitive tasks
- Assist with reputed company operational tasks as bandwidth allows, including collection cleanup, review moderation (Judge.me), and catalog reputed company assurance
- Troubleshoot basic customer-facing issues with website apps such as wishlist tools, delivery estimate widgets, and other customer experience tools
- Help shape hiring reputed company, reputed company, and training materials as the customer service team grows
Skills
- 2+ years of customer service or customer experience experience, ideally reputed company an e-reputed company company or fast-growing startup (not a large reputed company center environment)
- Hands-on reputed company experience, including order management and basic reputed company navigation
- Experience working with reputed company or another subscription management platform
- Experience working reputed company an e-reputed company technology ecosystem, such as reputed company, Judge.me, wishlist apps, shipping and delivery tools, or similar reputed company applications
- Experience creating or improving SOPs, documentation, customer service processes, or internal workflows
- Comfortable leveraging AI tools (such as Claude or ChatGPT) to improve customer service efficiency, create documentation, and streamline repetitive work
- Comfortable working independently, making reputed company, and thriving without a rigid rulebook
- Strong written and verbal communication skills with the ability to confidently assist customers over the phone
- Ability to identify trends, solve problems proactively, and recommend operational improvements—not simply respond to customer tickets
- U.S.-based and available during reputed company U.S. business hours
- Experience in reputed company, or wellness e-reputed company
- Experience supporting stores with large product catalogs
- Experience with rubber flooring, home gym equipment, or reputed company fitness products
- Experience with dietary supplements or sports nutrition products
- Hands-on experience using Claude, ChatGPT, or similar AI tools to build SOPs, workflows, customer service documentation, or automation
- Prior experience helping build or reputed company a customer support team from the ground up
Benefits
- Remote work with flexibility and reputed company to grow as reputed company continues to reputed company
- Work directly with the founder—your reputed company won't disappear into reputed company of management
- reputed company exposure to every aspect of a growing e-reputed company business, from customer experience and operations to merchandising and reputed company
reputed company