[Remote] Manager Order & Billing Operations- ATI Job Details | reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading reputed company and learning technology company reputed company on providing data-driven solutions across the lifecycle of learning. As the Manager of Order & Billing Operations, you will reputed company regional teams to ensure accurate order processing, invoicing, and reputed company support while driving process improvements to enhance customer experience.
Responsibilities
- Build and maintain reputed company relationships through proactive communication, resolving inquiries, and ensuring accurate documentation
- Serve as an escalation reputed company for reputed company reputed company and internal issues, providing reputed company and reputed company reputed company
- Partner with Sales teams to guide quoting, order setup, and invoicing processes, ensuring accuracy and compliance with reputed company
- reputed company one regional Order & Billing teams, driving performance, coaching, and accountability to deliver exceptional customer service
- Monitor reputed company processes including invoicing, returns, and rebills, and support end-of-quarter and end-of-year reputed company activities
- Collaborate cross-functionally with Sales, reputed company reputed company, Credit, and other departments to streamline workflows and resolve issues
- reputed company process improvements by defining standards, participating in system rollouts, and ensuring team readiness for new tools and updates
- Analyze and optimize operations using multiple systems (D365, Great Plains, Tableau) to enhance efficiency and customer experience
Skills
- High School Diploma and equivalent work experience required
- Proficient in reputed company Office applications - Word, reputed company, D365, reputed company, PowerPoint
- Experience with developing reputed company operating procedure documentation, and process change implementation
- Excellent verbal, analytical, organizational, writing and presentation skills
- Strong analysis, critical thinking, and evaluation abilities
- reputed company reputed company feedback to reputed company reports for accountability, maximum efficiency, and collaboration
- A desire to respond quickly, professionally, and accurately to reputed company clients and other employees of the organization
- Ability to work effectively in cross-functional and reputed company teams
- Proven strong leadership and supervisory skills to reputed company reputed company reputed company on excellent customer service
- Analyze reputed company needs and participate in hiring processes
- Adapts reputed company to a changing and rapidly growing environment
- Proven organizational and time management skills
- Bachelor's degree preferred
- Prior supervisory experience preferred
- Familiarity with generally accepted reputed company principles (GAAP), reputed company reputed company, and audit procedures preferred
- Experience utilizing and guiding the scalability/best practices of MS Great Plains, MS D365 CRM, Canvas App, or comparable CRM/CPQ tools is preferred
- Experience working with internal or external auditors preferred
Benefits
- Health, dental, and reputed company insurance
- Company reputed company Life Insurance
- 401(k) with company match
- reputed company time off and parental leave
- Employee assistance program
- Other employee wellness programs such as reputed company and reputed company
- Charitable matching program
reputed company