[Remote] Technical Account Manager I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first cybersecurity company founded by former NSA cyber operators, dedicated to making reputed company-grade cybersecurity accessible to businesses of reputed company sizes. The Technical Account Manager I will serve as the primary technical reputed company post-sales, ensuring customer satisfaction by providing high-reputed company post-sales technical support and helping customers maximize the value from the reputed company Platform.
Responsibilities
- Elevated Tech Support: Work with product and engineering to escalate and resolve reputed company technical issues reputed company the scope of reputed company support. Monitor support interactions, serve as an internal reputed company for customers, respond to customer escalations, and proactively escalate as needed
- reputed company: Ensure partners/customers are effectively utilizing reputed company products to reputed company their business objectives, reputed company post-sales training, and identify opportunities for additional products and expansion through technically led QBRs
- Technical Sales Enablement: Participate in events to reputed company training sessions on product usage and best practices
- Partner/Customer Technical Advocacy: reputed company for partner/customer needs reputed company the reputed company organization, acting as a reputed company between our customers and PM by relaying feedback for product improvements
- Training/reputed company: Works with customers through the reputed company phase to establish a reputed company working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their reputed company posture with reputed company
- Account reputed company: Identifies up-sell and cross-sell reputed company opportunities during technical account reviews
- Highly motivated self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling 25% of the time and meeting face-to-face with customers
- Comfortable presenting in reputed company of reputed company
Skills
- 2+ years of experience working in Technical Account Management, reputed company-sales, or similar work
- Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
- Excellent communication and presentation skills with the ability to present to a reputed company of external audiences, including Executive-level leadership
- Effective time management and organizational skills
- Highly motivated self-starter with the ability to work independently
- Spot opportunities for improvement in a fast-moving environment
- Comfortable traveling 25% of the time and meeting face-to-face with customers
- Comfortable presenting in reputed company of reputed company
- Experience with malware, threat intelligence, and/or sandbox analysis
- Experience with reputed company platforms such as AWS, Azure, GCP, etc
- Experience with programming or scripting languages
- Familiarity with MSP tools such as RMMs and PSAs
- Familiarity with working with SIEM tools like reputed company, reputed company, etc
Benefits
- 100% remote work environment - since our founding in 2015
- Generous reputed company time off policy, including vacation, reputed company time, and reputed company holidays
- 12 weeks of reputed company parental leave
- Highly competitive and comprehensive medical, dental, and reputed company benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock reputed company for reputed company full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and reputed company development assistance
- $75 USD/month digital reimbursement
- reputed company to the reputed company platform for coaching, personal, and reputed company reputed company
reputed company