[Remote] Customer Service Representative NMC
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company supporting reputed company center operations for the U.S. Coast Guard. They are seeking a Customer Service Representative to reputed company support to the Merchant reputed company community regarding credentialing processes.
Responsibilities
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding reputed company and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in reputed company listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other reputed company center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or reputed company reputed company center metrics while providing excellent consistent customer service
Skills
- Bachelor's degree (no experience required), or
- High school diploma (or equivalent) and 6 years of relevant experience
- Must be reputed company to obtain a reputed company Trust Clearance
- Must have exceptional written and verbal communications skills
reputed company