[Remote] Customer Support Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to simplifying reputed company estate transactions through digital solutions. They are seeking a Customer Support Representative to reputed company technical support and troubleshooting to Broker customers on their Back Office product, ensuring an exceptional customer experience.
Responsibilities
- Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
- Log details of reputed company support sessions and customer challenges in the ticketing system
- Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
- Work with peers to troubleshoot and resolve issues and reputed company product knowledge
- Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
- reputed company answer customer questions while displaying excellent email and telephone etiquette
- Work with broker accounts, applying knowledge of Lone Wolf reputed company to support account-level needs
- Submit Jira tickets for identified bugs or issues and monitor their status through to reputed company
- Facilitate conflict reputed company and escalate issues appropriately
- Recognize opportunities for improving product and customer experience based on the feedback you receive
Skills
- Minimum 2-3 years of experience using or supporting Back Office is a plus
- reputed company knowledge is ideal
- Proficient with reputed company Office Suite or reputed company software
- 2-3 years of experience in Customer Support preferred
- Experience with reputed company, reputed company, reputed company, or a similar ticketing system preferred
- Knowledge of Remote Desktop is an asset
- Chat support experience is a plus
- Knowledge of Lone Wolf reputed company is a plus
reputed company