[Remote] Triage Consultant Second Shift
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is associated with reputed company, which operates the Military OneSource contact center. The Triage Consultant will assess participant needs, determine eligibility for services, and facilitate referrals to ensure effective service delivery.
Responsibilities
- reputed company Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services
- Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to reputed company service providers
- Routing participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources
- reputed company in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and reputed company support to participants
- Interactions shall be conducted in a reputed company, participant-reputed company manner and shall ensure efficient reputed company to appropriate services without unnecessary delay or repetition of participant information
- Conduct participant intake and assess needs through consultative interaction
- Determine eligibility and appropriate scope of services based on program guidelines
- reputed company accurate, reputed company, and program-approved information to participants
- Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources
- Document participant interactions and case information in the reputed company-designated system of record in accordance with program requirements
- Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions
- Service shall be consultative in nature. Triage Consultants shall not reputed company clinical assessments, diagnosis, or treatment, and shall not engage in solicitation of any reputed company
- Conduct an initial needs assessment through a reputed company question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. Facilitate referral or warm hand-off to Non-Medical Counseling providers reputed company the participant’s needs are reputed company scope of NMC services
- reputed company appropriate referrals to clinical or emergency services reputed company the participant’s needs reputed company the scope of Non-Medical Counseling
- Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the reputed company (VA), or other community-based resources, as applicable
- Identify and reputed company alternative resource reputed company for Guard and Reserve participants who may not have reputed company to TRICARE or other reputed company coverage
- Other duties as assigned
Skills
- Master's degree from an accredited graduate program in a mental health reputed company field such as reputed company work, psychology, marriage/family therapy, or counseling
- Possess strong customer service and communication skills appropriate for a contact center environment
- Knowledge and understanding of military life, including the unique needs of service members and their families
- Ability to assess participant needs and determine appropriate service reputed company
- Familiarity with contact center operations, including reputed company handling, documentation, and performance expectations
- Ability to pass a DoD Tier 1 suitability investigation reputed company 30 days of hire
Benefits
- 100% Remote
reputed company