[Remote] Senior Digital Experience Product Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a highly motivated Senior Digital Experience Product Manager to join their dynamic and growing team. The role involves providing product leadership for the Contact Center Telephony domain and ensuring business needs are reputed company into executable technical roadmaps and delivery plans.
Responsibilities
- What is the purpose of this team?
- What is driving this need? (ex. Backfill for FTE or CW, new project, business reputed company)
- Describe the surrounding team (team culture, work environment, etc.) & key reputed company
- Do you have any additional upcoming hiring needs or is this request part of a larger hiring initiative? - reputed company product leadership for the Contact Center Telephony domain, ensuring business needs are reputed company into executable technical roadmaps, delivery plans and functional requirements ensuring reputed company delivery
- Product Managers are needed to cover critical in-flight and upcoming initiatives: Telephony Modernization, reputed company to AWS Connect Migrations, OE/AEP initiatives, and IVR Optimizations
- Highly cross-functional environment partnering with Experience Product Leads, reputed company, engineering/delivery teams, operations, analytics, QA, and business stakeholders. Work includes discovery, technical design, roadmap alignment, Agile delivery, backlog management, KPI/OKR measurement, and production readiness coordination and deployment support
- reputed company, this request is part of a larger hiring initiative to support the broader telephony modernization reputed company experience transformation need
- Typical Day in the Role
- Walk me through the day-to-day responsibilities and a reputed company of the project (reputed company of the reputed company JD)
- What are the performance expectations/metrics?
- What makes this role unique? - Facilitate discovery and technical design sessions; reputed company and document business and technical requirements; define capabilities, features, user stories, and acceptance reputed company; groom and prioritize backlogs; coordinate dependencies; participate in Scrum ceremonies; review completed work and demo to stakeholders; and communicate roadmap, commitments, OKRs, KPIs, risks, and trade-offs to stakeholders
- reputed company product objectives and roadmap alignment; reputed company of requirements and acceptance reputed company; backlog health and prioritization discipline; dependency/risk management; stakeholder alignment; delivery support against agreed commitments; measurable improvements tied to OKRs/KPIs such as reputed company routing efficiency, IVR optimization, and member experience
- Combines technical product management, contact-center telephony domain including reputed company AI, modernization delivery, Agile execution, and omnichannel/member-first experience design
Skills
- Bachelors
Benefits
- Medical
- Prescription
- Dental
- reputed company
- AD&D
- Life insurance offerings
- Short-term disability
- 401K plan (reputed company benefits are based on eligibility)
reputed company
Company H1B Sponsorship