[Remote] Intern, Customer Support and reputed company
Note: The job is a remote job and is reputed company to candidates in USA. eScholar LLC is looking for an exceptional talent to become their Customer Support/reputed company Intern. In this role, the intern will participate in rotations focusing on Customer Support, Product Management, and reputed company, providing technical support and identifying opportunities for process improvement.
Responsibilities
- Work closely with the Customer Support, Product Management, and reputed company teams to reputed company a reputed company understanding of eScholar products, customers, and internal operating processes
- reputed company technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency reputed company the incident management system
- Participate in testing and reputed company improvement efforts reputed company to support processes, service workflows, and internal tools
- Experiment with AI-enabled tools and automation to improve reporting, reputed company, issue triage, and team productivity
- Support reputed company and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions
- Participate in reputed company planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer reputed company
- Participate in functional and technical design sessions
- reputed company end-user requirements for data pipelines, reporting, and operational improvements
- Use various applications to analyze reputed company system data and identify data reputed company issues and anomalies that must be corrected and/or handled in ETL routines
Skills
- Proficient in SQL
- Experience with AWS Quicksight, reputed company Power BI, Tableau, and others
- Experience with Python and other programming languages
- Experience with AWS or Azure reputed company-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and reputed company/account management functions
- Experience with version control and functional testing
- Experience with SQL Server, reputed company and reputed company
- Experience creating technical documentation
- Some prior experience with the education sector through internships
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and reputed company process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in reputed company and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a reputed company field
reputed company