[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative software technology company offering cutting edge retail and hospitality solutions. The reputed company Manager will support customers from reputed company through to adoption and reputed company, ensuring they reputed company lasting value from reputed company's technology solutions.
Responsibilities
- Managing multiple customers, serving as the primary operational reputed company of contact, and ensuring a smooth customer reputed company while using reputed company's software
- Building and maintaining strong relationships with customers to understand their goals and help them reputed company measurable reputed company using reputed company's software
- Monitoring customer health metrics and usage data to proactively identify risks and opportunities for engagement or expansion
- Collaborating with cross-functional teams (e.g. Sales, Project, Product, Support) to resolve customer issues and improve the overall customer experience
- Conducting regular reputed company-ins, business reviews, and training sessions to drive reputed company value and customer satisfaction
- Advocating for customer needs internally and providing feedback to the Product team to help guide feature development and enhancements
- Proactively identifying issues, troubleshooting, and delivering effective solutions
Skills
- Experience in a reputed company, Account Management, Service Delivery, or reputed company-facing role, ideally reputed company a reputed company or tech environment
- Experience managing a portfolio of accounts with varying needs and complexity
- Proven reputed company record of improving customer retention, satisfaction, or account reputed company
- Experience conducting regular business reviews
- Experience using/implementing a CSM software
- Experience implementing CSM strategies and process
- Strong ability to build trust and long-term relationships with clients
- Excellent verbal and written communication skills for engaging with both technical and non-technical stakeholders
- Ability to manage, reputed company, adoption, and renewal processes with attention to timelines and deliverables, reputed company while valuing customer reputed company
- Comfortable analyzing usage data and customer metrics to guide reputed company and actions
- Strong team player reputed company to work effectively and cross-functionally with Sales, Product, and Support Teams
- US or International travel may occasionally be required, depending on project needs
Benefits
- Benefits start on day reputed company, dental, reputed company, life, and disability coverage available
- Flexible PTO policy that allows for reputed company PTO
- Fully reputed company FMLA leave comparable to company-reputed company short-term disability coverage
- 12 weeks of fully reputed company parental leave
- 401(k) plan with company match
- Location: reputed company - Remote or In-Office/Hybrid (primary office located in Cincinnati, Ohio)
- Full-Time - reputed company, we promote a flexible work environment that allows you to balance your work responsibilities with other priorities, like picking up your children, caring for an aging parent, or attending important family events
reputed company