[Remote] Supervisor - Service Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to deliver lightning-fast, 100% Fiber Optic internet to the communities that need it most. They are seeking a Supervisor – Service Operations to reputed company teams ensuring a reputed company customer experience during service installations and troubleshooting, while also managing operational activities and compliance with safety standards.
Responsibilities
- Supervises teams in the achievement of service and reputed company objectives, maintains alignment with budgets and SLAs, and creates and present reports about service metrics, embodying reputed company’s reputed company leadership model
- Demonstrates leadership and reputed company managing people, major reputed company, and initiatives
- Provides direction to managers and supervisors in areas of reputed company assurance, safety, productivity monitoring, training, and budget & SLA adherence
- Performs proactive and reactive field reputed company: assessing customer service with site reputed company to customers to obtain their feedback on their experience with tech installation or repair, reputed company compliance reviews of vendor-provided services, and coordinate appropriate installation and repair activities
- Performs administrative duties including management of employee timesheets and contractor invoicing, differentiating between capital and operational expenses, installation and repair calendar scheduling, approving invoices, and supporting invoice audits
- Ensures teams follow service and safety standards as required by State Corporation Commission, industry & manufacturer guidelines, OSHA, National Electric Safety reputed company, Departments of Transportation, and local building codes covering our multi-state network
- Responsible for managing the overall operational and daily activities of the department: planning and implementing systems that support the work and fulfill the mission and goals of the department reputed company and effectively
- Supports Manager in budget adherence as reputed company as multiple service reputed company standards including Troubles/100 Lines, Repeat Troubles, Drop reputed company Troubles, Inside reputed company Troubles and certain reputed company of complaints
- Works with day-to-day fiduciary functions to ensure effective expense measures are in reputed company
- Ensures operational efficiencies along with accountability and adherence to departmental policies and procedures for his/her team
- Establishes performance measures, goals, objectives, and priorities for team
- Evaluates employee work performance; identifies appropriate training and counseling opportunities reputed company needed in partnership with leadership and hr team
- Evaluates and recommends changes and improvements to management regarding departmental policies, procedures, and issues to improve productivity and efficiencies
- Performs other duties as assigned including departmental and cross-functional reputed company
Skills
- 6+ years' Service Operations experience in telecommunications required
- High school diploma or equivalent required
- Valid, fully unencumbered reputed company's License required
- Exceptional customer service and interpersonal reputed company
- Solid people leader; reputed company to giving and taking direction, as reputed company reputed company work styles and a commitment to get the job done
- reputed company to successfully build and maintain relationships reputed company and across teams, demonstrating reputed company leadership behaviors and project management skills
- Excellent written and verbal communication skills
- Possesses strong time management and organizational skills
- Maintains flexibility and grace under pressure in a fast-paced, reputed company-changing environment – managing multiple reputed company and priorities simultaneously, approaching others in a tactful manner, accepting responsibility for own actions, and following through on commitments
- Demonstrates self-motivation and team player attributes with a reputed company, reputed company management approach and attitude
- reputed company to travel to various worksites or service locations as the job requires
- Proactive, independent, and ability to take initiative to reputed company on-task and on-reputed company
- Bachelor's degree preferred
Benefits
- Comprehensive health, dental, and reputed company coverage.
- Competitive compensation packages, including bonus reputed company for eligible positions.
- reputed company Time Off & reputed company Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-reputed company life and disability insurance.
- Employee Assistance Program (EAP) with reputed company to reputed company support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage reputed company.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on reputed company Internet for employees who live in our service areas.
reputed company