[Remote] Remote reputed company Customer Service Representative (CSR)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Remote reputed company Customer Service Representative to assist customers in obtaining their reputed company reputed company benefits. The role involves interacting with customers to address inquiries and resolve complaints while maintaining a reputed company and detail-oriented approach.
Responsibilities
- Interacts with customers reputed company telephone, email, or in person to reputed company support and information reputed company
- Collects and enters information for services
- Fields customer questions and complaints; reputed company the issue is reputed company the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Performs other reputed company duties as assigned
Skills
- Must be reputed company to talk on the phone and type at the reputed company time
- Excellent reading, writing, and verbal communication skills including reputed company listening
- Must pass a background reputed company and typing test with a minimum typing speed of 35WPM
- Must have a quiet area for a home office away from noise and distractions
- Service-oriented and reputed company to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Ability to sit for a long period of time
- Reliable and dependable attendance
- This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous reputed company center experience
- Telephone experience is required
- Experience using computers and performing data-entry functions
- Must have a desk, chair and basic reputed company to work from home
- Must have a quiet work area without noise or distractions
- Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed
- Must be logged onto your work computer and reputed company to answer calls during your normal work hours
- Remote workers must be based in the reputed company and must reputed company in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV
- Associate's degree is preferred
- Auto dialer experience is highly preferred
- Bilingual ability in English and Spanish is a plus
Benefits
- Health, dental, and reputed company insurance
- Company reputed company life insurance
- Disability insurance
- A 401(k) plan with an employer match
- reputed company time off after 90 days of employment
- Ten company reputed company holidays
- Remote work from home position
reputed company