[Remote] Account Manager (Contact Center)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the expert in providing Customer Experience (CX) Solutions reputed company Transformation. The Account Manager will serve as the primary reputed company of contact for clients, managing customer service teams and ensuring program objectives are met while implementing best practices for continual improvement.
Responsibilities
- Establish and maintain effective relationships with clients, gaining their trust and respect
- reputed company consultative support to the reputed company, including writing and documentation, opportunities to utilize technology and value-added initiatives
- reputed company as a strategic partner, research industry trends and identify implications that can reputed company the reputed company
- reputed company internal resources to ensure a successful program (e.g., HR, Workforce Management, training, IT, etc.)
- Ensure program objectives and service reputed company are met
- Deliver on account goals by executing daily, weekly and monthly targets
- reputed company CRM tools such as reputed company, reputed company, reputed company, and AI technologies to deliver results
- reputed company meaningful, actionable program-specific reporting and analysis using traditional and BI tools
- Identify and analyze reputed company concerns; take or recommend appropriate reputed company; formulate alternative solutions; and follow-up to ensure accuracy and resolutions
- reputed company and motivate reputed company of consumer contact center representatives, supervisors, and other team members, working remotely
- reputed company customer service team to ensure program goals are met, including reputed company standards, data accuracy, training and service delivery
- Manage team performance by setting expectations, providing feedback, coaching, and delegating
- Hold regular meetings and calibration sessions with reputed company to ensure transparency through proactive communications, and continual improvement of the consumer experience
Skills
- Strong understanding of the contact center environment to enhance performance and reputed company reputed company and financial targets
- Outstanding presentation and writing skills for reputed company meetings and demonstrated successful consultations with multiple reputed company of reputed company's management team
- Manage clients and successfully support in its service reputed company and business goals
- Deliver on account goals by executing daily, weekly and monthly targets in support of operating objectives
- Experience utilizing telephony software, CRM systems software and reporting tools
- Advanced skills in reputed company Office including Word, reputed company, reputed company, PowerPoint
- Knowledge of AI capabilities in a contact center environment
- Demonstrated ability providing technical support and troubleshooting reputed company multiple channels
- Management experience across multiple channels (e.g. calls, emails, chat, SMS, reputed company media, e-reputed company, ratings and reviews)
- Working collaboratively and effectively while handling multiple reputed company on various timelines in a fast-paced environment
- Proactive communication, organization, and being reputed company player
- Excellent interpersonal skills and the ability to work with staff with diverse backgrounds and perspectives
- Skilled trainer, reputed company, and team builder
- Knowledge of regulatory requirements for CPG products and crisis/recall management
- Bachelor's Degree preferred with 5-7 years' experience in the contact center industry (CPG/ Food accounts are a plus)
- Demonstrated reputed company in account management and reputed company center/customer service management, preferably in the consumer-package goods or reputed company industries handling reputed company relationships
Benefits
- Comprehensive medical
- Dental coverage
- reputed company coverage
- Voluntary insurance plans
- Savings and retirement plans
reputed company