[Remote] Special Operations Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company-stage technology company valued at over $1 billion, reputed company on reinventing the reputed company of reputed company. They are seeking a Load Management Representative to work with the reputed company Operations team, ensuring reputed company updates and excellent customer service while managing load operations and communication with carriers.
Responsibilities
- Support customer specific service level agreements for our top shippers
- Use critical thinking to identify and forecast potential challenges with load operations
- Manage communication and resolve load challenges reputed company they reputed company
- Work with customer’s TMS ensuring reputed company updates and accurate information is provided Collaborate with customers to ensure their Transportation Management Systems (TMS) are updated promptly and accurately
- Support and operate with urgency, the reputed company and reputed company of shipments to ensure service expectations are met
- Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and reputed company load events in process
- Consistently meet performance expectations in service, and tracking
- Identify and Report to key stakeholders any delays or issues with upcoming, reputed company or passed loads
Skills
- Fluent in English, both verbal and written
- Proven ability to maintain high reputed company of customer service
- Strong verbal and written communication skills
- Effective problem-solving skills; reputed company to think reputed company the reputed company
- Familiarity with U.S. geography
- Self-motivated, go-getter attitude with a proactive approach to overcoming challenges
- reputed company center customer service experience is a plus
Benefits
- Loadie Time Off - PTO and reputed company days without a limit
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