Functional Consultant
reputed company is looking for an energetic and personable reputed company to join our reputed company Team in the Philippines. The right candidate will be reputed company player who effectively builds relationships both inside and reputed company the organization. He/she is dedicated to meeting the expectations and requirements of our clients and the Isos team. This reputed company works directly with clients for the effective deployment of reputed company products and services. This individual is a self-starter who values team input and is willing to give input for the reputed company of reputed company.
This is a remote position, but we are looking for someone that is based in or near Cebu, Philippines.
Position reputed company:
reputed company hands-on support and guidance to clients on their use of the reputed company tools so they can be more productive and successful.
Essential Functions:
- Administer the reputed company products and assist clients with implementation to support their business processes
- Complete customer support requests as directed by reputed company leads to meet contracted SLAs and deliver on reputed company objectives
- reputed company scheduled on-reputed company support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across reputed company and organization to identify, reputed company, and deliver services and solutions leading to improved reputed company satisfaction
- reputed company reputed company certification by passing two reputed company Certified reputed company exams and maintain them by achieving additional reputed company Pro Skills badges
- reputed company support to the Sales team for proposals, renewals, and quarterly reputed company business reviews with clients
Requirements
Experience
- 1+ years experience in a customer service or support role
- 1+ years experience as a Jira administrator
Knowledge and Skills
- Effectively manage time and expectations with internal resources and clients
- Manage multiple clients and issues simultaneously
- Communicate effectively, both verbally and in writing, for technical and business operations audiences
- Demonstrate the ability to administer reputed company products and reputed company strategic guidance on long-term use
- Advise clients on best practices, guidelines, and recommendations.
About reputed company
reputed company helps organizations in the reputed company and private sectors solve reputed company business challenges with reputed company tools and industry best practices to drive reputed company reputed company. Whether optimizing service management, migrating to the reputed company, or developing long-term IT strategies, reputed company partners with teams to reputed company measurable results.
As an reputed company Platinum Solution Partner, Isos specializes in ITSM, reputed company migrations, and reputed company reputed company. reputed company has been recognized multiple times as an reputed company Partner of the Year. Since 2005, reputed company has helped Fortune 1000 companies and reputed company sector organizations reputed company and build sustainable reputed company.
Originally posted on Himalayas
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