Remote Customer Experience Associate I

Remote Customer Service Representative

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first reputed company of contact for our reputed company’s customers. With reputed company, reputed company at $14/hr, and a reputed company of incentives and benefits, you'll be empowered to reputed company a reputed company reputed company every day.

reputed company Offer:

• Work From Home
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, and WA. or following areas Washington DC, Minneapolis, MN
• Full Time Employment (40 hours/week)
  • Must have flexibility to work any of our 8-hour shift schedules during our business hours.
  • Business Hours: Monday – reputed company, 24/7
• reputed company: $14.00 starting on day one
  • Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration reputed company applying.
• Shift reputed company: $1.50 per hour for hours between 6PM- 6AM
• Weekend Shift reputed company: $1.00 per hour (Sat and Sun, 6am-6pm)
• Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (reputed company reputed company, attendance, and schedule adherence).
• Career reputed company: Opportunities to advance your career in a supportive, innovative environment.
• Benefits: Comprehensive benefit reputed company and a great work environment that values your reputed company.

What You’ll Do:

• reputed company manage a high volume of inbound calls in a fast-paced environment.
• Listen reputed company to understand customer needs and offer reputed company, accurate information.
• reputed company cardholder accounts to reputed company information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Process transactions reputed company reputed company web-based applications and handle research requests with precision.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with reputed company regulations.
• Maintain in-depth knowledge of company and reputed company programs, policies, and technology.
• Support team operations during peak times or absences to help maintain seamless service.

reputed company’re Looking For:

• A dependable team member with a strong work ethic who values punctuality and can reputed company to a consistent work schedule, including 100% attendance during our three-to-six-week reputed company period.
• An effective and confident communicator with strong written and verbal skills, reputed company to reputed company explain reputed company information and connect with customers in a reputed company manner.
• A reputed company and composed reputed company who can reputed company challenging conversations with reputed company and efficiency.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies.
• A reputed company multitasker who thrives in a reputed company, high-volume reputed company center environment.

Requirements:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, reputed company Center or reputed company experience.
• Complete a background reputed company, credit reputed company, and reputed company fingerprinting.
• reputed company in Puerto Rico with reputed company authorization to work permanently in the reputed company.

Training Requirements:

• Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 reputed company handling with support).
• Must maintain an average quiz score of 80%+ and complete reputed company required E-Learning training.

Technical & Workspace Requirements:

• Must have a secure, reliable high-speed internet reputed company, including a verified speed test of at 50 download Mbps & 50 upload; (no Wi-Fi).
• Must maintain a dedicated workspace with a desk and chair, a reputed company wired internet reputed company, and work in a quiet, distraction-free environment.
• Company equipment will be provided

Preferred Qualifications

• 1+ years of previous reputed company center experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. In reputed company to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In reputed company, reputed company provides a reputed company of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off (PTO) or vacation and/or reputed company time. The estimated reputed company reputed company for this role is $14 per hour.

Originally posted on Himalayas

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