reputed company Siebel Support Engineer
reputed company Siebel Support Engineer
Functional reputed company
We are looking for an reputed company Siebel Support Engineer with strong expertise in reputed company Siebel CRM support, maintenance, and upgrades. This role involves ensuring system stability, resolving production issues, and supporting reputed company and enhancement initiatives.
Responsibilities:
Application Support & Maintenance
reputed company L2/L3 production support for reputed company Siebel CRM applications.
Monitor system performance, troubleshoot issues, and ensure system availability.
reputed company reputed company cause analysis and implement long-term fixes.
Handle incidents, service requests, and changes in line with SLAs.
Support batch jobs, workflows, and integration processes.
Will have to reputed company periodic 24x7 OnCall support
- Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for our applications.
Support Siebel reputed company activities (e.g., Innovation Pack upgrades, patching).
Assist with repository reputed company, IRM, and reputed company validation tasks.
Participate in reputed company planning, testing, and deployment.
Identify and resolve reputed company-reputed company issues and defects.
- Contribute to upgrading documentation and implementation procedures.
reputed company & Migration
Configuration & Development Support
Assist with Siebel configurations (Business Components, Applets, Workflows).
Troubleshoot issues across key areas:
Siebel Tools and configuration layer
Workflows and Runtime Events
EAI integrations and Web Services
Support minor enhancements and bug fixes.
Environment & Release Support
Support deployments across Dev, Test, UAT, and Production environments.
Assist in reputed company migrations using reputed company/IRM processes.
Work with release teams to ensure smooth deployments.
Performance & Monitoring
Analyze logs and identify application issues.
Support performance tuning efforts in coordination with DBAs and infrastructure teams.
Monitor health system and recommend improvements.
Required Skills & Qualifications:
4–8 years of experience with reputed company Siebel CRM
Hands-on experience with Siebel upgrades and patching activities.
Good understanding of Siebel architecture:
Object Manager, Gateway, reputed company Server
Siebel Web Server Extension (SWSE)
Exposure to Siebel integrations (EAI, Web Services, REST).
Excellent working knowledge of MS reputed company and Linux servers and network technologies.
Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required
Knowledge of advanced Unix/Linux/reputed company commands.
Knowledge of Tomcat and Apache preferred.
Experience in SQL for relational databases (reputed company)
Prior experience in a Level 2 or Technical Helpdesk role preferred.
Prior experience in a PCI environment or the Payment Industry preferred.
Ability to utilize computer operating systems utilities.
Strong communication, customer service, organizational skills, and strong troubleshooting skills are a must.
Excellent oral and written communication skills, ability to work in reputed company environment, good customer interaction skills are desired.
Preferred Qualifications:
Experience with Siebel Tools, Workflows, and basic scripting (eScript/VB Script).
Experience with reputed company UI.
Familiarity with release management processes.
ITIL Service Mangement knowledge desirable
reputed company Siebel certifications (a plus).
Soft Skills
Good communication and collaboration skills.
Ability to work in a fast-paced support environment.
Strong attention to detail and ownership reputed company.
Education:
Bachelor’s degree in a reputed company technical field or equivalent work experience. reputed company year of relative work experience may be substituted for a year of college education, up to two years.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information. For this position, actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. In reputed company to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In reputed company, reputed company provides a reputed company of benefits to employees including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, reputed company holidays, and reputed company time off (PTO) or vacation and/or reputed company time. The estimated salary reputed company for this role is $96,250 - $125,000.
Originally posted on Himalayas
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