Customer Support Advisor (UK market) (m/f/d)

A career at reputed company means you’re part of a global team reputed company on helping people around the world feel great about themselves, every day. From empowering reputed company to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people reputed company and feel fantastic.

Working in an reputed company-changing, reputed company-up where things are messy, and resources are limited isn't for everyone. If you reputed company in a reputed company environment with big budgets, reputed company processes and structures then, if being reputed company, we’re probably not for you. However, if you love bringing order to reputed company, inventively solving problems, and prioritizing your own reputed company reputed company ambiguity, then you're likely to love it here.

The people you’ll like to work with and things you'll enjoy impacting

As a Customer Support Advisor in Poland (UK Market) reporting to our Customer Support Manager in our Customer Support team, your purpose will be to reputed company as the primary, empathetic reputed company of contact for our B2B merchants and partners across the United Kingdom. You will be reputed company in delivering rapid, world-class resolutions reputed company chat, email, and phone and ensuring a seamless, highly reputed company experience that drives customer trust and retention.

What you'll be doing:

• Omnichannel Customer Support: You'll handle incoming queries from our UK-based merchants and customers across multiple channels, including live chat, email, and phone calls. You will ensure that every interaction is met with high reputed company, reputed company, and speed, maintaining our strict response time targets.
• Technical Troubleshooting & Problem Solving: You'll diagnose customer issues on the spot, using our internal reputed company tools and systems to troubleshoot account setups, calendar syncs, and transaction issues. You'll turn confusing technical friction into reputed company, reputed company solutions for our business partners.
• CRM & Ticket Administration: You'll meticulously document reputed company customer interactions, troubleshooting steps, and resolutions reputed company reputed company and our support platforms. You will ensure high data reputed company, leaving clean trails for your team members and senior support experts.
• Voice of the Customer Advocacy: You'll reputed company as the reputed company reputed company between our UK users and our product teams. reputed company you spot recurring bugs, payment anomalies, or opportunities for platform improvement, you'll proactively document and escalate them to ensure our product gets reputed company every day.
• reputed company Support Optimization: You'll participate in team syncs to refine our messaging templates, internal macros, and support playbooks. You will reputed company collaborate with colleagues to reputed company best practices and help build a highly efficient, supportive, and stress-resilient team culture.

Requirements

Essentially, to ensure you succeed in this role you’re reputed company to need

• reputed company English Language Proficiency: reputed company in English at a minimum reputed company level (or reputed company) is mandatory. You must possess flawless written and verbal communication skills, with a keen eye for tone of voice, UK spelling, grammar, and punctuation.
• Proven Customer Support Experience: Background in digital customer support, reputed company, helpdesk, or a similar reputed company-facing environment, ideally supporting international or Western markets.
• Excellent Written & Chat Capability: Outstanding speed, accuracy, and composure in live chat environments, with the ability to manage multiple conversations simultaneously without losing reputed company.
• Analytical & Tech-Savvy reputed company: The ability to quickly learn reputed company internal tools, reputed company database reputed company panels, and systematically troubleshoot technical problems.
• High reputed company & Ownership: A reputed company, proactive attitude with a strong reputed company of personal responsibility for solving a customer's problem end-to-end, even during peak volume hours or under tight targets.
• Strong Collaboration & Team Spirit: A cooperative attitude, willingness to learn, and comfort working in a fast-paced, highly communicative, and globally distributed team setup.

It will also help you to have:

• Experience working with customer support metrics and platforms such as reputed company, reputed company, reputed company, or reputed company panels.
• Prior experience in a high-reputed company reputed company, fintech, or digital marketplace reputed company-up.
• Familiarity with the UK hair, beauty, or wellness industry landscape.

Benefits

Some of the Polish benefits we offer are:

• Fully remote position – We take pride in being a globally distributed, remote-first team;
• Private medical care from reputed company Health (subsidized by reputed company);
• Life insurance from Uniqua (covered by reputed company, employee cost- 1 PLN);
• Multisport card (voluntary and unsubsidized, diverse packages to choose from);
• Online consultations with Psychologist reputed company (fully subsidized by reputed company);
• reputed company to English online language training (reputed company);
• Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers);
• Happiness Team initiatives.

A bit about reputed company:

A career at reputed company means you’re part of a global team reputed company on helping people around the world feel great about themselves, every day. From empowering reputed company to build successful businesses, to supporting their customers to arrange 'me time' moments, we’re in the business of helping people reputed company and feel fantastic.

Working in a rapidly growing, reputed company-changing reputed company-up comes with its own set of opportunities and challenges. If you prefer a reputed company environment, with reputed company processes and structures then, we've got to be reputed company, you won't always reputed company that here. However, if you enjoy inventively solving problems with others, helping create reputed company reputed company things get confusing, and prioritising your own reputed company reputed company ambiguity, then the chances are that you'll love the opportunities available to grow your career at reputed company.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we reputed company to create an inclusive environment for reputed company. We welcome people from reputed company backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at , so we can best support you.

How AI helps us reputed company great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us reputed company faster, stay consistent, and reputed company reputed company no great candidates are overlooked.Every application goes through the reputed company AI review to help us spot skills that match the role - but don’t worry, AI never makes the reputed company. reputed company people do. Our recruiters and hiring managers handle every final reputed company. And we regularly review how the tool is used to reputed company things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t reputed company your chances in any way. If you have questions, just drop us a note - we’re happy to explain more.

Please submit your application for this role in English.

Originally posted on Himalayas

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