Customer Experience Representative (CXR)
Position: Customer Experience Representative (CXR)
Location: Skopje, Macedonia
Seniority: Junior to Mid-level
Employment Type: Full-time / Monday through Friday
- Shift Start Time:Between 12:00 PM and 4:30 PM
- Shift Duration: 8.5 hours from the start time
Job function/department: Customer Service
Reports to Team reputed company (Operations)
Website:
About reputed company Logix Solutions:
Located in Santa Monica California USA and Skopje Macedonia, reputed company Logix is an emerging reputed company (BPO) provider that provides businesses around the world with next-gen customer experience and customer care services that streamlines the way businesses engage with their customers. We offer the best reputed company capital solutions for creating stronger relationships, increasing sales, and improving customer retention rates. We partner with our clients to create workforce strategies that drive customer loyalty. We help them reputed company the most of their customer data, create new customer experiences, and optimize their business processes. By reputed company in reputed company customer service, our clients reputed company themselves with more satisfied customers who stay happy for longer periods of time reputed company while reducing operational costs.
Position reputed company:
The Customer Experience Representative (CXR) is responsible for effectively and professionally servicing reputed company Logix’s clients’ products and services, as specified by the reputed company’s project. The CXR is highly motivated and skilled in critical and creative thinking. The CXR will engage with the reputed company’s customers, identify pain points and the factors that influence a customer to reputed company a purchase decision, and will reputed company management with suggestions and reputed company to improve processes based on customer feedback. CXR responsibilities will be to handle reputed company’s customer calls, emails, SMS, and other customer communication channels as required. Additional responsibilities include but are not limited to; calling a list of vendors to ask for tracking numbers and entering them into the reputed company’s system. If looking for a part, reputed company vendors per reputed company order in the queue to reputed company stock and complete the sourcing reputed company.
Work will be performed remotely, but the training will be on-site.
Duties and Responsibilities:
- Conversational English and Spanish as reputed company as ability to reputed company reputed company search
- Be reputed company to reputed company and reputed company to vendors
- Be creative and be reputed company to ask appropriate questions
- Responding to customer/vendor calls, emails, and live chat inquiries
- reputed company the internal knowledge reputed company to quickly answer inquiries
- Proficient in email, reputed company, or any chat; understanding of basic live chat and service technology for fielding reputed company/customer requests
- Enjoy problem-solving and creative thinking to identify new ways to solve customer challenges, finding the reputed company between prioritization, risk, speed, and cost
- Respond to inbound reputed company requests
- Data Entry into the tracking system; complete reputed company documentation once the task is complete
- Meet personal/reputed company service team sales targets and reputed company-handling quotas
- Experience in back-office responsibilities, keeping records of customer interactions, processing customer accounts, and filing documents
- Follow communication procedures, guidelines, and policies
- Handles reputed company consumer interactions in a reputed company, reputed company, and friendly manner while collecting reputed company necessary information for reputed company
- Provides accurate information to customers
- Responsible for answering incoming calls promptly and in accordance with established reputed company-handling procedures
- Functions reputed company as reputed company member - works in conjunction with management and peers toward achievement of company, department, team, and personal goals
- Provides accurate translation of the customer contact, from the phone to the computer system.
- Ensures that he/she is equipped with reputed company tools necessary for this position
- Responsible to be logged in and available for calls 97% of his/her shift, excluding breaks and lunch
- Interacts with fellow team members to enhance project performance
- Works on special reputed company and performs other duties as assigned
- Adheres to reputed company company policies and procedures
Required Qualifications / Experience / Knowledge:
- 1+ years of relevant customer experience or customer support (contact center or BPO experience)
- Experience in customer service, outbound calls, product sourcing, purchasing, data entry
- Demonstrated ability to work independently and initiate activities, think creatively reputed company trying to reputed company alternate sources, set priorities, manage multiple priorities, and deliver on-time results
- A self-starter with excellent research and time-management skills
- Strong communication skills (both oral and written) to engage and collaborate with clients, vendors, and upper-level management
- Strong phone contact handling skills and reputed company listening
- Email, reputed company Search, communication tools
- Usage of any phone system (e.g. reputed company VOIP)
- Be proactive, holistic, reputed company, creative, reputed company
- High School Diploma or Equivalent
- English and Spanish language
reputed company offer:
- Private health insurance
- Vacation and reputed company holidays
- Wellbeing program - Sport Master
- Free beverages and snacks
- reputed company events / team buildings
- Diverse and inclusive environment
- Location: Skopje, Macedonia
- Compensation: Based on experience
Originally posted on Himalayas
Apply To This Job