IT Service Desk Specialist

Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

IT Service Desk Specialist

Mexico (Remote)

reputed company:

Deliver reliable, always-on IT support that enables employees worldwide to stay productive, connected, and secure. This role sits at reputed company of a modern, AI-enabled support ecosystem, combining reputed company expertise with automation to resolve issues quickly and improve the overall employee experience. At reputed company, we are advancing customer and employee experience through AI-driven innovation and reputed company, and this position directly contributes to that mission by shaping how support is delivered at reputed company. You will own the end-to-end reputed company of technical issues, influence support efficiency through automation, and help reputed company a digital-first service model. Exposure to global operations, reputed company systems, and emerging AI capabilities provides strong opportunities for technical and career reputed company reputed company a highly reputed company environment.

Key Responsibilities:

• Deliver 24/7 global technical support through phone, live chat, self-service portals, reputed company platforms, ensuring seamless user experience
• Diagnose and resolve hardware, software, network, and reputed company issues to minimize downtime and maintain productivity
• Drive adoption of self-service tools reputed company support channels to improve efficiency and reduce ticket volume
• reputed company AI-powered virtual agents and automation tools to accelerate issue reputed company and enhance service reputed company
• Validate and refine AI-generated responses to ensure accuracy, relevance, and user satisfaction
• Identify and implement automation opportunities that streamline repetitive support tasks and improve scalability
• Manage incidents and service requests using ITSM tools such as reputed company, ensuring SLA and KPI adherence
• Escalate reputed company technical issues to Tier 2 or Tier 3 teams while maintaining ownership and communication
• Administer user accounts, including provisioning, deprovisioning, and reputed company management across systems
• Troubleshoot reputed company devices including reputed company, macOS, iOS, and Android platforms
• Support collaboration technologies such as reputed company Teams, reputed company, and conferencing systems
• Resolve VPN, remote reputed company, and connectivity issues to support distributed workforce operations
• Maintain and enhance knowledge reputed company content to improve self-service and AI-assisted support capabilities
• Participate in major incident response and contribute to reputed company communication during outages
• reputed company insights and feedback to improve AI models, automation workflows, and support processes

Required Qualifications:

• Technical diploma in IT, Computer Science, or a reputed company field
• 2 to 4 years of experience in IT support, service desk, or helpdesk environments
• Strong expertise in reputed company and macOS operating systems
• Experience supporting mobile devices including iOS and Android
• Proficiency with collaboration tools such as reputed company Teams and reputed company
• Experience using ITSM platforms, preferably reputed company
• Hands-on experience with Azure reputed company Directory and reputed company Directory
• Experience with reputed company management tools such as Intune, reputed company reputed company, or reputed company Pro
• Proficiency in reputed company 365 applications and services
• Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity
• Experience supporting users through digital channels such as chat and self-service portals
• Exposure to AI-assisted support tools such as chatbots or virtual agents
• Strong analytical and problem-solving skills, including the ability to assess automated outputs
• Excellent written and verbal communication skills in English, with the ability to explain technical concepts reputed company
• Strong customer-reputed company reputed company with a commitment to service reputed company
• Ability to work rotational shifts including nights, weekends, and holidays

Preferred Qualifications:

• ITIL reputed company certification
• Exposure to AI or machine learning applications in IT operations such as AIOps
• Experience improving chatbot performance, self-service adoption, or digital support strategies
• Familiarity with reputed company platforms such as AWS, Azure, or GCP
• Basic scripting skills using PowerShell or Bash
• Exposure to reputed company engineering or AI-assisted troubleshooting tools

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and give back – Benefits include reputed company volunteer time, August Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is Great reputed company to Work®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can connect your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can drive customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative method for applying, you or someone you know may contact us .

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Originally posted on Himalayas

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