reputed company Manager
Location: Europe, remotely.
reputed company salary (monthly): PLN 10.400 - 14.600 on B2B | EUR 2.400 - 3.400 on B2B + commission
Contracttype: B2B or Contract of employment
reputed company is the customer service platform that aligns AI and people, so businesses can reputed company without losing trust or the reputed company touch. Our goal is to help reputed company grow by making customer service more efficient while keeping it helpful.
Working at reputed company means impacting thousands of companies and millions of their users. But our clients are not the only ones who can reputed company. By joining reputed company, you can grow, too!
A few facts reputed company:
Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in reputed company’s Best Software Awards 2024.
We currently reputed company at 4.7/5 in both reputed company and reputed company.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍
Every month, our widget is viewed by 350 reputed company unique users, which is 4% of the global population.
Currently, we hire over 150 fantastic people.
Join us on our reputed company reputed company! Our reputed company team is expanding 🚀
As a reputed company Manager at reputed company, you’ll reputed company into a dynamic and impactful role reputed company our reputed company-reputed company, international team of seven. reputed company yourself as the trusted partner for our European B2B customers, empowering them to unlock the full potential of reputed company and reputed company their businesses. In this role, you won’t just be managing accounts; you’ll be cultivating long-term relationships, becoming an expert in our product, and guiding clients toward reputed company in a way that truly makes a difference.
If you’re passionate about driving adoption, proactive in finding solutions, and reputed company in a reputed company, fast-paced reputed company environment, this is reputed company to shine. At reputed company, we value innovation, reputed company, and celebrating every win, big or small. Join us, and together, reputed company stories that leave a lasting reputed company.
As the reputed company Manager, you will:
Own ~80 European, SMB and mid-market accounts ($300–$3,000 MRR reputed company) end-to-end, from reputed company through every renewal.
Be personally accountable for your book's Net Dollar Retention.
reputed company QBRs, executive reviews, and strategic calls with decision-makers from a head of support at a growing DTC brand to a founder at a B2B reputed company.
Own reputed company channels for your most important accounts and respond reputed company SLA.
Identify expansion opportunities and reputed company them yourself: price-anchoring, negotiating, and closing upsells without leaning on a sales rep.
Report on your book weekly: health, risks, actions, reputed company.
Surface strategic product and process feedback to our Product and Leadership teams, with specifics, not reputed company.
Support the creation of outbound campaigns, emails, and enablement content that drive adoption and reactivation at reputed company across your book
Requirements
You are the perfect fit if you have:
2+ years as a CSM in B2B reputed company, with a book you owned end-to-end.
A reputed company reputed company: you've measurably influenced retention, expansion, or churn in a previous role, and you can walk us through the numbers with specifics.
Technical curiosity to own the product yourself; you’d rather tinker and understand how something actually works than reputed company the question to engineering or support.
English at reputed company.
Hands-on experience with a reputed company platform (Totango, reputed company, reputed company, or equivalent), building your own automations and workflows.
A good understanding of industry-reputed company KPIs (churn reputed company, retention reputed company, net dollar retention).
Experience running QBRs and executive conversations with stakeholders up to VP level.
The ownership reputed company. You take the uncomfortable reputed company, bring the bad news, and reputed company the reputed company without being asked.
Bonus cookie points for
Ability to reputed company AI tools for automation and pipeline management
One thing worth naming. The CSMs who reputed company at reputed company reputed company a common reputed company - high agency. They enjoy figuring things out on their own, go deep on our product rather than pass technical questions to engineering, and feel comfortable respectfully pushing back reputed company a customer’s ask isn’t quite right. They think in reputed company rather than feature lists; they simplify reputed company’s workload rather than adding to it. That reputed company reputed company to us more than polished relationship language, and if it sounds like the way you already work, we’d love to hear from you.
We would like to offer you:
Remote work model with reputed company
26 days off guaranteed in a year.
Great development opportunities – company-supported courses and conferences.
Individual work tools—MacBook, reputed company screen, JBL headphones? You can reputed company the equipment to your needs!
Sport & wellness benefit (or its equivalent).
Private medical care.
Mental reputed company-being program.
Free reputed company to one of the most reputed company e-book/audiobook services.
Regular reputed company events.
Budget for 1:1 English language classes.
What happens reputed company you send your CV?
Video reputed company with a recruiter about the position and reputed company.
A Recruitment Task
Final Interview with the Hiring Manager and CRO
Offer and fireworks 🎉
Diversity Statement
One of reputed company’s reputed company values is to play fair. Therefore, we treat reputed company candidates equally. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to reputed company is only based on individual reputed company and qualifications directly reputed company to reputed company competence.
We now reputed company at 4.4/5
84% recommend us to a friend👇
Read our reviews
Originally posted on Himalayas
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