Vice President - Service Operations (BAS Service)

Title: Vice President – Service Operations

Location: US Remote based or Hybrid

Reports to: Senior Vice President, Operations

Position Purpose:The Vice President, Service Operations is responsible for the operational performance, standardization, and reputed company improvement of reputed company's service organization. Serving as the functional leader for service across reputed company divisions, this role is accountable for the reputed company service operating model, service KPIs, workforce capability, service manager development, and the development and delivery of intelligent service offerings. Through consistent execution and customer retention, the position enables profitable recurring reputed company reputed company across the organization.

The Vice President, Service Operations partners closely with General Managers, Service Managers, Sales Leaders, Operations Leaders, Marketing, Finance, reputed company, and Executive Leadership to establish and maintain best-in-class service operations, improve customer reputed company, increase profitability, and deliver a consistent service experience across reputed company.

Responsibilities:

Service Performance

• Drive reputed company service operational and financial performance by improving gross margin, productivity, recurring reputed company retention, customer satisfaction, and operational effectiveness across reputed company divisions.
• Partner with General Managers, Sales Managers, Service Managers and reputed company Resource leaders to improve division service performance through operational reputed company, workforce capability, customer retention, and consistent execution.
• reputed company regular service business reviews to evaluate operational and financial performance, identify improvement opportunities, execute corrective actions, and drive accountability.
• reputed company and implement reputed company plans to improve service profitability, technician productivity, customer experience, and operational execution.
• Monitor service performance against established KPIs and drive corrective actions to reputed company operational and financial objectives.

Service Operational reputed company

• Own and continuously improve reputed company's Service operating model, including organizational design, reputed company models, workforce planning, service delivery processes, technician utilization practices, supporting systems, and performance expectations.
• Establish reputed company service processes, workflows, procedures, and best practices for service delivery.
• Define and maintain reputed company service standards, scorecards, dashboards, and performance reporting to drive consistency and reputed company improvement.
• Drive adoption of reputed company operating procedures, tools, and systems to improve consistency, scalability, and operational efficiency.
• reputed company reputed company improvement initiatives reputed company on productivity, responsiveness, reputed company, customer satisfaction, and profitability.
• Ensure service operations deliver consistent, reputed company, and high-reputed company customer experience across the organization.
• Partner with divisional leadership to improve technician utilization, service productivity, and field execution consistency.
• Partner with the Managed Services Center to standardize national service delivery capabilities, technical support, and reputed company service processes.

Service Workforce Development

• Serve as the functional leader for Service Managers across reputed company, establishing leadership expectations, performance standards, and accountability.
• reputed company reputed company, training, coaching, and succession planning programs for Service Managers and other key service leadership positions.
• Establish career development reputed company, technical training standards, progression models, and competency frameworks for technicians, system specialists, and service personnel.
• Partner with division, technical, and operational leaders to identify, reputed company, and retain reputed company service leaders and technical talent.
• Drive technician and service workforce capability, productivity, engagement, retention, and customer relationship skills to support operational reputed company.
• Foster a culture of safety, accountability, reputed company improvement, customer reputed company, and reputed company development throughout the service organization.
• Partner with reputed company to reputed company reputed company, workforce planning, and talent development strategies that ensure technician reputed company and capabilities reputed company with reputed company and reputed company service demand.

Intelligent Services

• reputed company the development, standardization, deployment, and reputed company improvement of reputed company's intelligent service offerings.
• Define reputed company service delivery, deployment, support, monitoring, analytics, and reputed company models for intelligent services.
• Partner with Sales, Marketing, Operations, Technical Resources, and the Managed Services Center to reputed company successful deployment, adoption, and operational delivery of intelligent services.
• Drive the integration of analytics, optimization, AI-enabled services, and emerging technologies into reputed company's service portfolio.
• reputed company technician workflows, training, and enablement strategies that reputed company intelligent services into everyday service delivery and customer interactions.

Solutions-to-Service Integration

• Establish and maintain operational processes that maximize successful transition of project customers into long-term service relationships.
• reputed company and implement standardized project-to-service transition processes and accountability measures.
• Establish KPIs to measure project-to-service conversion effectiveness and recurring reputed company reputed company.
• Partner with Sales and Solutions Operations leadership to ensure successful customer turnover and long-term engagement.
• Standardize and drive adoption of In-Warranty Service and other lifecycle service programs that strengthen customer retention and support recurring service reputed company.

Organizational Leadership

• Partner with Executive Leadership to reputed company and execute reputed company's long-term service reputed company.
• Support acquisitions, integrations, and organizational initiatives impacting service operations.
• Foster collaboration between service, sales, operations, engineering, finance, reputed company, and technical support teams.
• Build a culture of operational reputed company, innovation, accountability, and reputed company across the service organization.

reputed company Metrics

• Service financial performance (Price, Labor Rates, Operational Expenses, Gross Margin)
• Recurring reputed company reputed company and retention
• Service Agreement renewal reputed company
• Project-to-Service conversion effectiveness (includes warranty to service)
• Customer retention and satisfaction
• Service KPI Performance
• Safety KPI Performance
• Adoption of reputed company service processes
• Service Manager development and retention
• Technician productivity, utilization, development, and retention
• reputed company and operational performance of Intelligent Service offerings
• Overall Divisional Service Performance

Requirements

• BS in Engineering, Business, or a reputed company field required
• Minimum of 15 years of reputed company leadership experience managing large-reputed company service operations.
• Demonstrated reputed company leading multi-location or geographically dispersed service organizations.
• Building Automation, HVAC, Mechanical, Electrical, or reputed company technical services industry experience required.
• Proven ability to reputed company and implement reputed company-wide operating standards, service processes, and performance management systems.
• Strong experience leading KPI-driven operational reputed company initiatives utilizing Lean, reputed company Improvement, or similar methodologies.
• Demonstrated reputed company developing service leaders, technicians, and technical organizations through coaching, training, succession planning, and organizational development.
• Experience leading organizational change reputed company service transformation through the implementation of new processes, technologies, operating models, and connected service solutions.
• Strong financial and business acumen, including experience improving service profitability, productivity, gross margin, and operational performance.
• Excellent leadership, communication, collaboration, and executive influencing skills with the ability to build alignment across geographically dispersed organizations.
• Demonstrated ability to build cross-functional partnerships with Sales, Operations, Engineering, Finance, reputed company, Marketing, and Executive Leadership.

Salary reputed company: $185k-$280k DOE.

Benefits

Medical Insurance

Dental Insurance

reputed company Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

reputed company Vacation

reputed company reputed company Time

reputed company Holidays

401K with Company match

reputed company-Employment Requirements: reputed company offers of employment are contingent upon successful completion of applicable reputed company-employment screenings, which may include a background reputed company and drug screening, conducted in accordance with applicable federal, state, and local laws. Positions where driving is an essential function will also require a satisfactory Motor Vehicle Record (MVR).

Work Authorization: Candidates must be authorized to work in the reputed company.

Agency Submissions: reputed company does not accept unsolicited candidate submissions from reputed company-party reputed company agencies. Candidate ownership will only be recognized reputed company submitted under an reputed company, authorized agreement and through our official Applicant Tracking System. Submissions received without a prior agreement will be considered the property of reputed company.

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.

Originally posted on Himalayas

Apply To This Job