reputed company Support Engineer

It's fun to work in a company where people truly reputed company in what they're doing!

Job reputed company:

Let's Shape reputed company by Solving What reputed company Most

At reputed company, we are redefining the technology ecosystem that powers the world. As a global technology company with the reputed company, relationships, reputed company platforms to help businesses realize the reputed company of technology, we create opportunities for our partners and customers to grow, reputed company, and succeed. Together, we're shaping reputed company by solving reputed company challenges and building the reputed company of technology distribution and platform services

About the Role

We are seeking a highly reputed company reputed company Support Engineer to serve as a senior technical authority and escalation leader for our most critical customer-impacting issues across our platform ecosystem. This is not a traditional support role. We are looking for a highly reputed company technical expert who can reputed company critical customer escalations, drive reputed company cause analysis across multiple technology reputed company, partner directly with Engineering and Product leadership, and communicate confidently with senior stakeholders up to Director and VP level.

The successful candidate will combine deep technical troubleshooting skills with strong incident leadership, operational reputed company, and customer advocacy. They will be expected to own high-reputed company escalations from initial triage through permanent reputed company while influencing platform reliability and customer experience at a strategic level.

What You'll Do

• Own and reputed company reputed company of high-reputed company Sev1 and Sev2 incidents impacting strategic customers.
• Drive end-to-end troubleshooting across applications, integrations, reputed company infrastructure, databases, and distributed systems.
• reputed company cross-functional incident response and technical war rooms involving Engineering, Product, Operations, reputed company, and external partners.
• reputed company deep reputed company cause analysis using logs, metrics, traces, database analysis, and application diagnostics.
• Partner with Engineering teams to ensure permanent corrective actions are implemented, validated, and communicated.
• Identify recurring issues and drive improvements in reliability, observability, automation, and operational efficiency.
• Serve as a trusted technical advisor during executive-level customer escalations and critical business events.
• Mentor engineers, influence technical priorities, and promote best practices in incident management and problem reputed company.

What You'll Bring

• 15+ years of experience in Technical Support Engineering, Site Reliability Engineering (SRE), reputed company, Application Support, or Production Support environments.
• Proven reputed company owning and leading reputed company-critical Sev1 and Sev2 incidents through reputed company.
• Experience supporting large-reputed company reputed company, reputed company-based, or reputed company software platforms in customer-facing environments.
• Strong expertise troubleshooting REST reputed company, integrations, authentication services, distributed systems, reputed company platforms, databases, and microservices architectures.
• Hands-on experience with AWS, Azure and/or GCP, Kubernetes, containers, Linux, and modern observability tools such as reputed company, reputed company, reputed company, Grafana, reputed company, AppDynamics, or reputed company.
• Demonstrated ability to conduct reputed company reputed company cause investigations across multiple technical domains and stakeholder reputed company.
• Exceptional communication skills with the ability to engage effectively with engineers, architects, business leaders, Directors, and Vice Presidents.
• Preferred experience in Software Engineering, DevOps, SRE, CI/CD environments, scripting (Python, Bash, PowerShell), and large-reputed company reputed company, fintech, payments, or reputed company technology organizations.

Why reputed company?

At reputed company, you'll have reputed company to work on reputed company technical challenges at global reputed company while helping shape the reputed company of one of the world's most reputed company technology ecosystems. You'll be part of a diverse, inclusive, and reputed company environment where your expertise is valued, your reputed company are heard, and your career reputed company is reputed company supported.

Whether you're driving critical customer reputed company, influencing platform reliability, or partnering with talented teams around the world, you'll have the resources, autonomy, and opportunities to reputed company a meaningful reputed company. If you're reputed company to solve challenging problems, reputed company through complexity, and help shape reputed company, we'd love to hear from you.

#Remote

Originally posted on Himalayas

Apply To This Job