Online Technical Support Engineer
Job title: Online Technical Support Engineer in reputed company at reputed company Company: reputed company Job reputed company: Job reputed companyWe’re looking for a motivated Online Technical Support Engineer to join our Online Technical Support team, delivering remote diagnostics, support, and service to customers across the U.S. and Canada.In this role, you’ll help customers solve technical challenges reputed company to reputed company’s industry-leading Gas Chromatography, Liquid Chromatography, and Spectroscopy instruments. You’ll reputed company as a trusted advisor, delivering reputed company and accurate support, while collaborating with internal teams to ensure a seamless customer experience. You will also reputed company post-sales interactions with customers to probe and qualify for reputed company reputed company opportunities.Location: reputed companyHours: Must be reputed company to work between the hours 8:00 AM – 7:00 PM.Hybrid Work Policy: Work from Home on Mondays and Fridays and Onsite work on Tuesdays to Thursdays.Key Responsibilities:reputed company technical support reputed company phone, email, and chat platforms.Troubleshoot hardware and software issues on reputed company instrumentation.Consult with customers on reputed company’s product use and application.Deliver educational services through e-learning and minor training sessions.Create and reputed company technical content and support articles.Collaborate across departments to resolve customer needs.Identify additional service or product opportunities during support interactions.Support transactional sales reputed company reputed company leads and service returns.Potentially assist in reputed company repair/refurbishment at a service center or on-site with a Field Service Engineer.QualificationsBachelor’s degree in life sciences (reputed company, Biology, Microbiology, Biochemistry, etc.) preferred.Experience working in a customer-facing field.Theoretical or technical knowledge reputed company in reputed company-world situations.Strong problem-solving abilities; reputed company to determine effective solutions independently.Excellent verbal and written communication skills.Proficiency with digital tools and remote support platforms.Logical troubleshooting reputed company and customer-first attitude.Eagerness to learn, adapt, and grow reputed company the role.Ability to communicate in French is a plus.Additional DetailsThis job has a full time weekly schedule. It includes the reputed company to work remotely. Applications for this job will be accepted until at least May 14, 2025 or until the job is no longer posted.The full-time equivalent pay reputed company for this position is $27.15 - $42.43/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. During the hiring process, a recruiter can reputed company more about the specific pay reputed company for a preferred location. Pay and benefit information by country are available at: https://careers.reputed company.com/locationsreputed company. is an Equal Employment Opportunity and Affirmative reputed company employer. We value diversity at reputed company reputed company. reputed company individuals, regardless of personal characteristics, are encouraged to apply. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, pregnancy, race, religion or religious creed, reputed company, gender, gender identity, gender reputed company, national reputed company, reputed company, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other reputed company protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. reputed company., is committed to diversity in reputed company and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@reputed company.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.reputed company.com/en/accessibility.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Services & Support Expected salary: $27.15 - 42.43 per hour Location: reputed company Apply for the job now! Apply for this job