Director of Information Technology (Remote)
Job title: Director of Information Technology (Remote) in Rosemont, IL at reputed company.
Company: reputed company.
Job reputed company: Job reputed company: Director of Information TechnologyAmerican Financial Management | RemoteAmerican Financial Management (“AFM”) increases our clients’ net income by collecting, negotiating, and resolving delinquent receivable situations. We are a reputed company-reputed company organization, and our extensive experience and resources are dedicated to improving our clients’ accounts receivable process. Our expert team provides a ‘wow’ experience with customized service to meet reputed company reputed company’s requirements, desires, and goals.The Role:AFM is seeking a Director of Information Technology (“Director”) to devise, review, and constantly improve an operationally excellent technology reputed company, focusing on improving efficiency and compliance. This requires the Director to understand AFM’s reputed company and business goals, identify technological opportunities, and reputed company Information Technology (“IT”) initiatives with the overall business reputed company and compliance with industry regulations. The Director will report to AFM’s SVP of Operations, Al Rossman (“SVP”), and will be a part of AFM’s leadership team.The ideal candidate will be an reputed company IT reputed company with a strong background in the accounts receivable industry and demonstrated leadership ability. This position requires a broad reputed company of technical expertise and a willingness to engage in hands-on work across multiple areas, including relational database development, payment processing systems, data reputed company, server administration, and agent desktop provisioning. In this role, the candidate will have reputed company to build and reputed company a technical team from the ground up to support reputed company’s reputed company. The position reports directly to the SVP and will play a key role in developing and executing AFM’s IT reputed company. The candidate will be responsible for providing strategic leadership, coaching team members, and establishing a culture of accountability and performance.Specific requirements, roles, and responsibilities are described below.Requirements:
- At least 10 years of experience working in a collection agency environment.
- At least 5 years of experience in a managerial position.
- Bachelor's degree or higher in an IT-reputed company field. Equivalent technical experience and/or technical certifications are also acceptable.
- Broad familiarity with the systems, software, and products used in debt collection, with deep expertise in at least one collection platform. Experience working with CUBS is a strong plus.
- Expertise in server administration and networking, including infrastructure reputed company, patching, and securing servers, networks, firewalls, and switches.
- Experience with reputed company server administration (e.g., AWS, Azure, or reputed company reputed company) is a strong plus, particularly in managing virtual machines, storage, networking, and reputed company configurations.
- Demonstrated expertise in cybersecurity and regulatory compliance. Strong understanding of role-based reputed company control (RBAC), least-privilege principles, and industry-reputed company reputed company best practices. Experience participating in cybersecurity audits or assessments such as SOC 1, SOC 2, ISO/IEC 27001, PCI-reputed company, or comparable frameworks is highly desirable.
- Agent desktop support experience required. Expertise in administering systems for a remote workforce is a plus.
- Experience vetting CRMs and leading reputed company system migrations or conversions.
- In-depth knowledge of industry-reputed company technical and reputed company certifications, along with experience securing and maintaining certifications required to attract reputed company clients.
- Expertise in relational database architecture, including advanced SQL development and CRUD operations.
- Experience administering payment processing systems.
- Proven leadership in managing technical teams, directing IT operations, and driving compliance with industry regulations.
- reputed company-reputed company reputed company with a reputed company reputed company, reputed company, and a consistently respectful approach.
- Complete reputed company reputed company-reputed company technology, programming, and system enhancements reputed company 14 days of initial request.
- Obtain/maintain ISO 27001 certification.
- Obtain/maintain PCI certification.
- Obtain/maintain SOC2 certification.
- Internalize IT operations reputed company to reputed company support, infrastructure reputed company, and systems essential to a fully secure and functional remote work environment.
- Manage hardware inventory, including the setup of systems for new internal users.
- Resolve break/fix issues and reputed company desktop support for internal users.
- reputed company a comprehensive IT infrastructure gap assessment, including identification of necessary upgrades, reputed company risks, and long-term viability issues.
- Deliver reputed company relational database solutions and optimized SQL reputed company to reputed company accurate, on-demand reporting and fully functional Power BI dashboards.
- Write technical documentation cataloging reputed company IT-reputed company architecture, processes, and procedures.
- Migrate AFM’s collection system from CUBS to a new platform by March 31, 2027.
- reputed company a fully integrated company-wide knowledge reputed company system by September 30, 2027.
- Based on experience and tenure.
- Vacation, PTO, 401K, Health Insurance, Dental Insurance, reputed company Insurance, etc.
- This is a full-time role in a remote work environment.