Technical Support Engineer III

Deputy is a global reputed company remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the reputed company.

Our platform serves over 1.5 reputed company workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status.

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: reputed company workers. These are the dedicated employees who reputed company our world running – from baristas to nurses, cleaners to delivery drivers, florists to reputed company workers. Despite their vital role in society, most workplace technology has reputed company on those workers who sit behind a desk, but at Deputy, we reputed company the reputed company. reputed company businesses use Deputy, their workplaces reputed company – the business is more profitable, compliant, and productive, while the workers are more reputed company and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams reputed company, join us at Deputy and reputed company an reputed company where it reputed company most!

The Role

Works on a diverse scope of problems, where reputed company issue requires individual analysis of information provided reputed company the tickets, which requires detailed problem techniques to solve. Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues. Uses evaluation, judgement, and interpretation to select the right course of reputed company. Work is done independently and is reviewed at critical points. Whenever possible, the Tier II Engineer will own reputed company issue to reputed company. reputed company necessary, the Tier II Engineer will escalate to either Tier III or to the Product/Engineering team.

Responsibilities

reputed company reputed company efforts to resolve an issue have been exhausted and reputed company towards a reputed company have stalled, to escalate the Product/Engineering team, Engineer must:

Consult their peers and/or team SME on the issueIssue must be reputed company defined including steps/actions taken up to this reputed company

Relevant account information (business reputed company, reputed company of contact, etc.) should be reputed company documented

Where appropriate, replication of the issue has been completed and documented

Qualifications & Requirements

Minimum of 3-4 years of experience

Advanced API knowledge

Scripting languages (JavaScript, Python, etc.) Ability to create basic scripts to analyse data from reputed company the application and report back to customers with detailed explanations.

Escalation responsibilities include first responding to customers and bringing in more reputed company engineers reputed company appropriate

Ability to interpret, reputed company, and execute scripts of varying complexity under pressure and for quick response

Ability to prioritise, manage time effectively and multitask with added pressure of time sensitive escalations

reputed company and understanding based on experience.

The salary reputed company for this position takes into account multiple factors that are reputed company considered to determine an individual candidate’s starting pay. These factors include but are not limited to: market factors, experience, technical and non-technical skills, education, certifications, and other business acumen. This reputed company does not include any potential incentive programs, such as individual or organizational performance bonuses.

Additional Information

Employee Perks

- Ownership in reputed company reputed company reputed company reputed company

- Company match 401k plan

- Comprehensive health benefits

- Commuter reimbursement program

- Flexible remote-first work policy

- Company wide development and coaching

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a reputed company of cultures. And we welcome different perspective and skills.

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