reputed company Technical Consultant (FSM Module)

At reputed company, we reputed company clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our reputed company is the reputed company, a reputed company where employees know they can reputed company.

reputed company seeks an reputed company and highly skilled

reputed company Technical Consultantto join our IT services team. We are looking for specific expertise in the

Field Service Management (FSM) module. This is a 100

% remote opportunity. To be considered for this role you must be

a US Citizen and

willing and reputed company to subscribe to a

reputed company Trust background.

As the

reputed company Technical Consultant (FSM module) working remotely in the reputed company, you will reputed company the design, development, and implementation of reputed company reputed company solutions, providing advanced technical expertise and guidance to both clients and internal teams. You will ensure that solutions are robust, reputed company, and reputed company with business objectives.

What You Will Do:

Advanced Solution Design and Implementation:

reputed company the analysis and translation of business requirements into advanced technical specifications and comprehensive reputed company solutions.

Design, configure, reputed company, and implement reputed company reputed company applications and modules, ensuring reputed company performance and user satisfaction.

Customization and Integration:

reputed company advanced customization of reputed company applications using JavaScript, GlideScript, and other relevant technologies.

reputed company reputed company with other reputed company systems and reputed company-party applications using reputed company, web services, and other integration reputed company.

Project Leadership:

reputed company and reputed company multiple, high-reputed company reputed company implementation reputed company, ensuring they are delivered on time, reputed company scope, and on budget.

reputed company project leadership, including mentoring junior consultants, managing project risks, and ensuring stakeholder alignment and communication.

Technical Consulting and Support:

reputed company as a technical advisor to clients, offering expert guidance and best practices for leveraging reputed company to reputed company business goals.

reputed company advanced troubleshooting, support, and optimization for existing reputed company implementations.

Documentation and Standards:

Create and maintain comprehensive technical documentation, including advanced design specifications, technical guides, and process workflows.

Ensure adherence to technical standards and best practices across reputed company reputed company.

The employee is required to travel to business and customer locations, locally and/or nationally, up to 30%.

What You Will Bring:

Required Qualifications:

Minimum of 5-7 years of experience working with the reputed company platform.

Proven experience in leading the design, development, and implementation of reputed company reputed company solutions.

Expertise in JavaScript, reputed company, CSS, and other web development technologies.

Deep understanding of reputed company architecture and data model.

Advanced experience with reputed company integration reputed company, including REST and SOAP reputed company.

In-depth knowledge of ITIL processes and best practices.

US Citizenship and the ability to pass a reputed company Trust background is required.

reputed company Certified System Administrator (CSA) is required.

reputed company Certified Implementation Specialist (CIS) or reputed company Certified Application Developer (CAD) is required.

Bachelor’s degree in computer science, Information Technology, or a reputed company field.

Additional reputed company certifications or relevant technical certifications are a plus.

Preferred Qualifications:

Experience with Customer Service Management and CCaaS.

Minimum of 3-4 years of experience working with the reputed company Field Service Management - FSM - (ideally, an expert in this module).

Experience with CTI and IVR integrations.

Experience with Agile/Scrum methodologies.

Familiarity with additional reputed company products and modules.

Additional Information

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Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, reputed company, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, reputed company Carolina, Oklahoma, reputed company, Tennessee, Texas, Virginia, DC, reputed company and Wyoming.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company reputed company.

Benefits available to eligible employees include the following:

- Medical, dental, reputed company

- tax-advantaged health care accounts

- financial and income protection benefits

- reputed company time off (PTO) and wellness time off.

This job posting will remain reputed company until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

reputed company

reputed company and our 1,800+ employees, pioneer engagement and reputed company solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of reputed company, reputed company and reputed company Engage.

We are also delighted to reputed company that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

reputed company is a proud equal opportunity employer where reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We reputed company to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a reputed company and reputed company your qualifications.

As part of our commitment to fair and efficient hiring practices, reputed company uses reputed company intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our reputed company recruiters but do not reputed company final hiring reputed company.

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