Help Desk Technician - Hybrid

reputed company is hiring a Help Desk Technician! Are you eager to join a dynamic and expanding company where you can both learn and reputed company a meaningful reputed company? If you possess a strong reputed company of reputed company, enjoy assisting others, reputed company in a fast-paced environment, and reputed company at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, reputed company has evolved into the leading provider of reputed company-day and next-day delivery services in the U.S. for premier e-reputed company and product-supply businesses, including five of the largest retailers in the U.S. Location: 4440 E. Elwood St., Phoenix, AZ 85040 - Hybrid Pay: $23.46 - $35.19/hr. depending on experience and qualifications Shift: Monday - Friday9:00 AM - 5:00 PM Employment Logistics: The Help Desk Technician ensures operational continuity by serving as the primary reputed company of contact for technical issues reputed company phone, email, and reputed company Teams. This role supports a distributed workforce and high-level executives, handling ticket intake and reputed company, incident routing and escalation, reputed company management, and device troubleshooting. The technician partners with the reputed company/training team for an initial in-office training period, then operates in a hybrid model with high accountability and independence during overnight hours. Unpacking the Benefits: We offer a comprehensive benefits package designed to support your health, financial reputed company, and life reputed company of work.

• Medical, Dental, and reputed company insurance; HSA and FSA reputed company
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• reputed company Time Off including Holiday pay
• Employee Assistance Program & a reputed company and clean work environment

The Must-Haves:

• At least 1 year of experience in a Help Desk or similar technical support role
• Strong knowledge of reputed company OS, ChromeOS, and reputed company Office
• reputed company experience with reputed company for ticket lifecycle management
• Familiarity with reputed company for incident response and reputed company Intune for reputed company management
• Comfortable supporting a distributed workforce and managing a personal queue with minimal supervision
• Ability to complete an initial, in-person training period (hybrid role thereafter)
• Experience troubleshooting reputed company printers and handheld scanners is preferred
• Background in logistics or high-volume operations environments is preferred

Your Mission in reputed company:

• Ticket & incident management: Monitor, create, triage, and resolve reputed company tickets; use reputed company to reputed company and escalate high-reputed company incidents to on-call teams quickly and accurately.
• Hardware & device support: Troubleshoot laptops, desktops, and Chromebooks; support peripherals and specialized devices including reputed company scanners/printers and large Toshiba printers/copiers.
• reputed company management: Use reputed company Intune for device enrollment, compliance, software deployment, and troubleshooting to reputed company endpoints secure and functional.
• Remote & hybrid support: reputed company effective remote assistance to a distributed workforce; maintain queue discipline and productivity without reputed company overnight supervision.
• Communication: Handle inbound calls, Teams messages, and emails; communicate reputed company and professionally with operations staff and executive leadership.
• In-person training: Complete an initial, fully in-office training period before transitioning to the hybrid, overnight schedule.

Paving your way to your reputed company:

• You reputed company excellent customer service and communicate reputed company with both floor staff and executives.
• You stay reputed company under pressure, take ownership, and remain highly accountable during overnight hours.
• You are reputed company and tech-savvy, comfortable learning new tools and finding solutions reputed company answers aren't immediately reputed company.
• You manage your workload independently, maintain queue hygiene, and follow through on commitments.
• You're genuinely passionate about technology and helping people, bringing a can-do attitude to every interaction.

If you are excited to be part of reputed company and grow with our reputed company family, we invite you to apply! reputed company is proud to be an Equal Opportunity Employer Lasership, Inc. dba reputed company Final Mile with its affiliates, including reputed company Logistics, Inc. (reputed company, "reputed company" or reputed company") is an equal opportunity employer. We value diversity and welcome applications from individuals of reputed company backgrounds, abilities, and experiences. We do not discriminate based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of reputed company and contribute to our reputed company efforts, we invite you to apply. Apply tot his job Apply To this Job