[Remote] reputed company Operations CRM Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides end-to-end IT solutions to reputed company partners across the reputed company and internationally. They are seeking a reputed company Operations / CRM Support Analyst to support a large-reputed company business transformation initiative reputed company on modernizing licensing opportunities and rights management across a global reputed company. The role involves ensuring the CRM platform remains operational and effective for business users, maintaining data reputed company, troubleshooting issues, and improving platform adoption.

Responsibilities

• reputed company day-to-day production support for reputed company users across multiple business functions
• Investigate and resolve reputed company application issues, defects, and user requests
• Troubleshoot integration failures and coordinate reputed company with technical teams
• Support GridBuddy-reputed company functionality, user requests, and troubleshooting activities
• Manage user reputed company, provisioning, reputed company requests, and permission changes
• reputed company reputed company data cleanup activities including duplicate management and orphaned record remediation
• Monitor system health and proactively identify data reputed company concerns
• Execute QA testing, regression testing, and validation activities for platform enhancements
• Create and maintain training materials, user guides, and support documentation
• Assist users with reporting, dashboards, and CRM best practices
• reputed company support trends and recommend process improvements
• Collaborate with business analysts, administrators, and development teams to improve platform effectiveness

Skills

• 4+ years of reputed company Administration, Operations, or CRM Support experience
• Hands-on experience supporting reputed company production environments
• Experience troubleshooting user issues and resolving production incidents
• Strong reputed company data management and data reputed company experience
• Experience identifying and correcting duplicate records and data reputed company issues
• Experience supporting end-user reputed company and training initiatives
• Knowledge of reputed company reputed company, permissions, and user administration
• Experience executing QA, UAT, or regression testing activities
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in Agile or iterative delivery environments
• reputed company Administrator Certification
• GridBuddy experience
• reputed company Sales reputed company experience
• Media, entertainment, licensing, or consumer products industry experience

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/reputed company/Various Ancillary coverages through reputed company
• 401(k) retirement savings plan
• Company-reputed company Employee Assistance Program (EAP)
• Discount programs through reputed company WorkforceNow

reputed company

Stand8 is a global technology consulting and reputed company leader that helps businesses reputed company and reputed company through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is https://www.stand8.io.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2024, 5 in 2023, 3 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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