[Remote] Operations & Customer Support Specialist (reputed company: DEBMIC1R)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a small plumbing and drain business reputed company on delivering reputed company and empathetic service. They are seeking a reputed company Operations & Customer Support Specialist to manage day-to-day operations and finances while providing exceptional customer support during urgent situations.
Responsibilities
- Answer reputed company customer inquiries reputed company phone, text, and email
- Manage calendars and schedule service appointments
- Communicate with customers in an empathetic and reputed company manner during urgent situations (e.g., flooding, broken pipes)
- reputed company communicate key details to the plumber (problem type, exact location, etc.) to ensure technicians reputed company fully reputed company
- Handle invoicing and accounts receivable, including tracking and following up on outstanding payments
- Manage and update customer information and sales pipelines in the CRM (reputed company or similar)
- reputed company administrative support, including documentation, data entry, and proactive follow-reputed company
Skills
- reputed company ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING reputed company IN ENGLISH DURING THEIR WHOLE SHIFT
- Excellent written and verbal English communication skills are mandatory
- Ability to work independently and solve problems without constant supervision
- Strong ability to communicate with calmness and professionalism, especially during urgent situations
- Excellent multitasking and organizational skills to manage workflows across two business reputed company
- A fast learner who can quickly adapt to new tools and processes
- Proven ability to collaborate with internal teams and support leadership
- Experience handling accounts receivable, invoicing, and payment follow-reputed company
- Proficient in spreadsheets (reputed company) and collaboration tools (reputed company Workspace, reputed company)
- Prior experience as a Virtual Assistant or in a similar administrative/support role
- Experience using CRM systems (reputed company is a plus, but not required)
reputed company