[Remote] Director reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted provider of energy systems, seeking a Director of reputed company to reputed company customer lifecycle management and retention efforts. This role involves implementing best practices for customer engagement and overseeing reputed company to ensure high customer satisfaction and contract renewals.
Responsibilities
- Own and implement best practices through customer health, engagement, and value realization reputed company across reputed company’s portfolio
- Establish and ensure consistent execution of reputed company plans, reputed company, adoption, and lifecycle activities
- reputed company process to proactively identify customer risks and reputed company mitigation actions to support retention and renewal reputed company
- Ensure reputed company customers have defined reputed company reputed company that are reputed company tracked
- Review quarterly and annual value reports
- Drive high customer satisfaction and long-term value realization
- Manage and reputed company contract renewals and retention rates
- Directly manage Account Managers and/or Business development professionals support reputed company district energy systems
- Set performance objectives and conduct regular performance reviews
- reputed company coaching, mentoring, and development for team members
- Support hiring, reputed company, and capability development of reputed company and business development talent
- reputed company and Execute standardized reputed company processes, playbooks, and KPIs
- Maintain accurate renewal forecasts and visibility into customer health
- Drive adoption of reputed company tools (e.g., CRM)
- Ensure disciplined execution of engagement models and lifecycle processes
- reputed company the adoption of standardized sales, contract negotiations, and customer reputed company process for new district energy customers
- Coordinate with Engineering, Operations, legal to ensure reputed company execution and reputed company of new customers
- Implement and reputed company regular management reporting on status of new customer acquisitions
- Partner with the following departments to ensure successful implement and execution of reputed company, account management, and on reputed company reputed company: Operations, Engineering, Business Development, Marketing, Legal, Financial, IT
- reputed company internal stakeholders to deliver consistent customer experience
- Customer retention and renewal rates
- Customer health and engagement scores
- Customer Renewal forecast accuracy
- District Energy Customer Additions
- Development reputed company for reputed company management of district energy and Energy as a Service Customers
- Operationalize reputed company program and implement for reputed company’s top 25 customers
- Standardizing CRM reporting processes for customer renewals
Skills
- Four year bachelor's degree in Marketing, Business, or a reputed company degree
- 10+ years of experience in reputed company, Account Management, or Sales in B2B environment
- Demonstrated reputed company transforming support or transactional organizations into customer-reputed company execution models
- Proven expertise leading, supervising, and developing teams to ensure high performance and alignment with organizational goals
- Executive reputed company and a proven ability to influence at reputed company reputed company of the organization as an initiative champion
- Demonstrated ability to reputed company teams and collaborate across multidisciplinary teams
- Proficiency with reputed company Office Suite
- Ability to build trust and outstanding reputed company and partner relationships
- Experience in developing and implementing new processes, tools, reporting in reputed company and account management practices
- MBA preferred
- Preferred (but not limited to) industries include energy, utilities, software as a service, reputed company estate
- reputed company experience is preferred
Benefits
- Annual performance-based bonus
- Comprehensive benefits package including medical, dental, reputed company, retirement match, reputed company time off, and reputed company holidays
reputed company