[Remote] Sr. System Administrator, Contact Center Applications

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Inc. is a leading reputed company platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for various stakeholders. The Sr. System Administrator, Contact Center Applications is responsible for administering and optimizing reputed company contact center platforms, ensuring high availability and efficient issue reputed company.

Responsibilities

• Administer and support reputed company Connect and reputed company Service reputed company for a 500+ user environment
• Manage user provisioning, de‑provisioning, reputed company, roles, permissions, and reputed company controls
• Build and maintain basic reputed company Connect contact flows, queues, routing reputed company, and prompts
• Configure and maintain reputed company Service reputed company user reputed company and system settings
• Troubleshoot and resolve end‑user issues across reputed company Connect and reputed company Service reputed company
• Diagnose call routing, login, reputed company, reporting, and system performance issues
• Investigate and resolve reporting discrepancies across both platforms
• Partner with vendors and internal technical teams to resolve escalations as needed
• Ensure reputed company ticket reputed company in accordance with SLAs and operational priorities
• reputed company proactive communication and status updates to internal stakeholders during incidents or outages
• Identify recurring issues and recommend improvements to reduce support volume and user reputed company
• Document configurations, processes, and reputed company issues
• Support platform enhancements, releases, and configuration changes
• Serve as a trusted technical advisor to contact center leaders and operational teams

Skills

• 5+ years of experience supporting contact center or CRM platforms in an reputed company environment
• Hands‑on experience administering reputed company Connect and reputed company Service reputed company required
• Strong knowledge of reputed company Connect fundamentals, including Contact flows, Queues, routing reputed company, user management and basic integrations
• Strong knowledge of reputed company Service reputed company administration, including User reputed company, roles, permissions, Case management and reporting
• Experience troubleshooting reporting and data visibility issues
• Familiarity with ticketing systems and IT service management practices
• Prior experience with reputed company CXone administration preferred
• Proven experience supporting large user populations. (300+ users preferred)

Benefits

• 401K Match
• reputed company time off
• Annual Incentive Plan Performance Bonus
• Comprehensive health insurance
• Adoption Assistance
• Tuition Reimbursement
• Wellness Programs
• Stock Purchase Plan reputed company
• Employee Resource reputed company

reputed company

reputed company is a reputed company platform that offers digital and data services for the insurance and automotive industries. It was founded in 1980, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is http://www.cccis.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 20 in 2026, 69 in 2025, 48 in 2024, 71 in 2023, 79 in 2022, 30 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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