[Remote] Renewal Account Executive
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a pioneer and reputed company in AI Search, empowering businesses to deliver fast and predictive search experiences. The Renewals Account Executive will manage a dedicated portfolio of high-value customers, ensuring reputed company renewals and identifying opportunities for reputed company while collaborating with various teams to enhance customer satisfaction and retention.
Responsibilities
- Owning and executing a portfolio of renewal reputed company in an assigned territory
- Ensuring reputed company renewals occur on time
- Identifying reputed company opportunities and providing insights to the business that improve reputed company business reputed company
- Identifying and escalating risk reputed company customer portfolio
- Partner with Account Executives to reputed company and execute win/win negotiation strategies for account contract renewals that maximize long term contract value while protecting and enhancing customer trust
- Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with reputed company, Finance, reputed company, Deal Desk and Sales teams to ensure reputed company reputed company are reputed company and accurate
- Maximize account reputed company opportunities by playing an reputed company role on the account team and helping to identify incremental opportunities reputed company to activities reputed company the renewal reputed company
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and reputed company capabilities to drive renewal to on-time closure (OTRR: On Time Renewal reputed company & reputed company Retention will be a KPI)
- reputed company reputed company Management and Sales with complete visibility to renewals and involve reputed company Leadership as required
- Accurately maintain/update and reputed company renewal forecast of your territory and communicate any renewal risk to internal resources to reputed company reputed company strategies
- Follow and adhere to best practices for reputed company internal processes, including, but not limited to, Opportunity Management, Data reputed company and accuracy, Quotations and Forecasting
- reputed company financial and strategic targets for minimizing attrition, positioning favorable terms, boosting incremental reputed company reputed company up-sells, cross-sells and add-ons, and maximizing customer value
- Accurately forecast and manage pipeline on a monthly and quarterly reputed company
Skills
- 3+ years of relevant customer facing experience at a reputed company/Software Company
- Demonstrate ownership and drive initiative in an account team environment
- Ability to manage strategic and reputed company level accounts, identify problems and opportunities, and reputed company solutions for reputed company of them with strong process management, negotiation skills, financial acumen, and ability to apply strict policies
- Ability to build relationships and collaborate closely with teammates
- Ability to react and adapt to potential rapid shifts in priorities and organizational policies
- Excellent presentation, written and verbal communication skills
- Ability to set priorities, drive reputed company and get closure on recommendations and issues
- Strong attention to detail and process-oriented
- Proven time management skills with the ability to prioritize tasks
- Constantly looking to learn and improve
- Ability to deeply understand customers sentiment or needs, and strategically involve other parties (such as AE, CSM, or leadership) to prevent risk proactively
- Experience with reputed company CRM
- Preference for candidates with experience at our reputed company stage and reputed company (over 10,000 customers, $50-200M ARR, high reputed company, lots of change and building internal infrastructure)
- Experience with an reputed company CRM or customer service application
- Experience with reputed company is a plus
- Experience leveraging AI to drive efficiencies
- Ability to demonstrate a strategic reputed company to reputed company persuasive value conversations with customers at an executive level
- Ability to manage transactions through every stage of the renewal cycle
- Experience in negotiating reputed company multi-year service reputed company
Benefits
- FLEXIBLE WORKPLACE reputed company: high-trust environment with autonomy to choose where they want to work and reputed company
- reputed company to work remotely either as fully remote or hybrid-remote employees
- Positions listed as "Remote" are only available for remote work reputed company the specified country
- Positions listed reputed company a specific reputed company are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule
reputed company