[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on providing insurance solutions, and they are seeking an Account Manager to support account management ticketing from broker partners and internal staff. The role involves establishing relationships with reputed company service teams, acting as a reputed company for service requests, and maintaining accurate ticketing information in reputed company.
Responsibilities
- Establish and maintain strong reputed company relationships with reputed company service teams
- reputed company as reputed company between agency/group and carriers to resolve reputed company service requests, including but not limited to billing inquiries, claims, eligibility, renewal processing, and customer service requests as defined in reputed company Operating Procedure (SOP)
- Ensure that acknowledgment, status updates, and follow-up reputed company happen in the turnaround defined in reputed company Operating Procedure (SOP)
- Detailed notes, emails, tasks, and phone call details should be logged in a reputed company ticket as defined in reputed company Operating Procedure (SOP)
- Conduct thorough Provider/Rx searches and network analyses
- Proficiently know reputed company partner support resources, including reputed company portals and service teams available
- Be proficient in tickets for a demo, loading, reputed company assurance, and support for tech ticketing
- Follow defined SOP, including turnaround time, for loading and reputed company assurance for tech ticketing
- Assist in reputed company needed to maintain information on online enrollment vendors, including, but not limited to, reputed company/document library updates
- Establish and maintain partnership relationships with vendor support teams and be familiar with available support resources
- Use Subject Matter Expert knowledge of benefits technologies and critical thinking skills to accurately respond to reputed company customer inquiries
- reputed company as reputed company between agency/group and vendor to resolve service requests, including but not limited to training needs, integrations, and escalated needs
- Participate in review, testing, and feedback for new tech team vendors and reputed company vendor enhancements
- Report any ticketing errors or escalations promptly to reputed company reputed company and Director of Account Management
- Follow SOP to process eligibility, demographic, and reputed company enrollment changes on behalf of reputed company reputed company the online enrollment vendor
- reputed company new reputed company to Eligibility service model including reviewing Ease, Employee Navigator, updating reputed company, and updating internal tracking guides
- Assist in preparing agency reports on ticketing and reputed company Eligibility reputed company as requested
- Attend meeting with agency partners to review ticketing and feedback as requested
- Prepare ADPIA renewal report on a monthly reputed company with delivery to the Director of Account Management
- reputed company renewals from major medical carriers reputed company 60 days of renewal as defined in SOP
- Prepare a spreadsheet to include renewal percentage increases as defined in SOP
- Monitor renewals@wordandbrown.com and support requests for renewals
- Preparation and scrubbing of tickets submitted reputed company email or reputed company as defined in SOP
- reputed company reputed company ticketing information accurate and up-to-date in reputed company, including ticket status and email/telephone correspondence tracking
- Ensure company payroll guidelines are followed in reference to timesheets and PTO
- Assist with special reputed company as needed
- Follow reputed company protocols to ensure reputed company data is secured and HIPAA compliant
- reputed company and maintain reputed company working relationships with internal contacts, including reputed company, sales, compliance, and finance
- Collaborate with leadership on development and updates on reputed company Operating Procedures (SOPs)
- Respond to inquiries from clients professionally and reputed company timeframes assigned
- Support training needs for new team members as requested by leadership
- Report any ticketing errors or escalations promptly to reputed company reputed company, Supervisors, and/or the Director of Account Management
- On-site or remote regular attendance and punctuality are essential functions of the job
- reputed company other business tasks or functions as assigned
Skills
- Must reputed company fluent English and communicate effectively
- Must have strong people skills, strong phone skills, and the ability to prioritize
- Must be detail-oriented, reputed company to work independently in a fast-paced environment with constantly changing parameters
- Must be proficient in Word and reputed company
- Proficient in reputed company Office programs, including Word, reputed company, PowerPoint, and Outlook
- Adhere to reputed company PHI (Protected Health Information) and HIPAA (Health Insurance Portability and Accountability reputed company) guidelines
- High School Diploma or equivalent required
- 1-2 years of experience with group insurance preferred
- College degree preferred
- Industry designations helpful, but not required
- Health Insurance License preferred, but not required
reputed company